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Alright, Why is my order status now "Canceled"???

C

CLH32

macrumors newbie
Original poster
Jun 23, 2009
10
0
I ordered 2 iphones, and 2 lines through AT&T Premier Website on 6/18. Up until now, my order status has just said... "Processing". (Qty Ordered 1, Qty Backordered 1 for each) Well I log in this morning to check my order status (using regular consumer tracking) and all of a sudden now it says "Canceled." (Qty Ordered 1; Qty BackOrdered 0 for each)

What gives? Has this happened to anyone else?

Needless to say I'll be trying to get on the phone with them in a little bit.

:(
 
Perhaps your card didn't go through?
If they can't charge you they're not shipping you a device.
Call AT&T.
 
Similar thing happened to me. I ordered two iPhones on my line (instead of two different lines on my account) and both were processing for a long time then one canceled. Check on Apple.com to verify you are eligible still.
 
ss957916 said:
Why not get on the phone to them now and ask them?
Click to expand...
I plan on it as soon as I get out of a meeting I have in 10 minutes.

I just was asking here because I am curious if it's happened to anyone else.

jessica. said:
Perhaps your card didn't go through?
If they can't charge you they're not shipping you a device.
Call AT&T.
Click to expand...
This is what makes it interesting. Because... on 6/21 I received the "Attention" e-mail saying there was a problem with the CC on my order. I called Monday morning, re-gave my number, and the woman told me that I was all set, and she put the order through to warehouse for shipping.
 
This happened to but I ordered through Apple. I ordered on the 18th and on the 3rd day the order was canceled. Stood in line at the apple store for 2hrs and the rep told me that I was no longer eligible for the upgrade.

Turns out AT&T did not authorize Apple to let me purchase the 3GS but still RENEWED my contract! I called AT&T and the CSR gave me the run around for 3 days and finally another CSR told me to go the AT&T store in order to make me re-eligible.

The rep at the at&t store told me it only took 5 min to make me reeligble again and the reps over the phone were being lazy. I ordered my phone at a local at&t store last night. I hope I have better luck this time.

I think you should go to the AT&T in your city and get this sorted out. I wish I would've done that in the first place.
 
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