Alternative fix for iMac Freezing issue

Discussion in 'iMac' started by applelies, Nov 17, 2007.

  1. applelies macrumors newbie

    Joined:
    Nov 17, 2007
    #1
    After three weeks of being jerked around with Apple's tech support and an additional three weeks with Apple's recommended third-party re-seller (nearest Apple store is 4 hours away), I finally got fed up with being strung along with the iMac freezing issue. Contacted Visa. Gave them the story. Faxed Visa the required documents - receipt, detailed records of my phone conversations with Apple and 3rd party retailer, as well as Apple's press release admitting to selling faulty machines.

    Funny thing is, all I wanted was a machine that worked. I pushed for an exchange but was not given one. Yet, Visa was able to secure a full refund from Apple for a machine that I purchased in August. 14 day return limit? I don't think so. Thank you Visa! F--- Y-- Steve!
     
  2. gorby macrumors 6502

    Joined:
    Oct 20, 2007
  3. applelies thread starter macrumors newbie

    Joined:
    Nov 17, 2007
    #3
    Thanks, but I have to say, what is sorry is the growing number of consumers who are being pushed around by Apple.
     
  4. gorby macrumors 6502

    Joined:
    Oct 20, 2007
    #4
    I'd feel the same if I had gone through something similar

    Luckily my 'switch' just recently to Apple has been 100% positive
     
  5. Nabooly macrumors 6502a

    Nabooly

    Joined:
    Aug 28, 2007
    #5
    Apple released a firmware update that fixes the issues with the new imacs....
     
  6. drake macrumors 6502a

    drake

    Joined:
    Jul 5, 2005
    #6
    Lets us know if it works out. Visa can still deny the charge back after taking it to Apple.
     
  7. applelies thread starter macrumors newbie

    Joined:
    Nov 17, 2007
    #7
    I was given a full refund. I was not denied. According to my credit card company, Apple didn't even put up a fight. Process took about 3 weeks (original approximation was 4 weeks). Two of the credit card company employees I spoke with (throughout this ordeal) told me that my experience has made them think twice about purchasing an Apple product.

    I am aware that Apple has issued a patch. Good for them. It was Apple's press release back in October that made it possible for me to get my full refund well past the 14 day limit. I've learned my lesson, I will no longer be a beta tester for Apple.
     
  8. wakerider017 macrumors 68000

    wakerider017

    Joined:
    Sep 20, 2006
    Location:
    US of A
  9. applelies thread starter macrumors newbie

    Joined:
    Nov 17, 2007
    #9
    Yes, Apple paid to have the defective machine returned. Unfortunately, it is probably being sold as a "refurbished" machine on Apple's website.
     
  10. chadrob30 macrumors 6502

    chadrob30

    Joined:
    Nov 13, 2007
    Location:
    In front of my Mac.
    #10
    And that's just fine as long as the patch is applied and the computer is working as advertised. Sorry it didn't work out for you. Someone else will definitely enjoy the Mac.
     
  11. AlexisV macrumors 68000

    AlexisV

    Joined:
    Mar 12, 2007
    Location:
    Manchester, UK
    #11
    Are you going to buy a new one? Or sulk and do without?
     

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