Alum 24" screen problems...

Discussion in 'iMac' started by jakfrost, Feb 23, 2009.

  1. jakfrost macrumors member

    Joined:
    Mar 13, 2008
    Location:
    Ontario Canada
    #1
    Just spent a couple of days talking to Apple, trying to work thru the problem with my 2.4 alum 24" iMac screen...now waiting for the 'diagnostic requirements' to be completed by the 'Apple authorized service tech' to confirm the fact that there are 'grey horizontal bands' running from left ( strong ) to right ( weak ) on my screen, so he can then order, and then we can both wait, wait, wait, for the new display or as he said, new LED lighting....

    WTF?

    New LED lighting? What is he talking about...are there little LED bulbs stashed behind the display? Edge lighting?

    I mentioned that I could have just popped off the glass ( or whatever it is...) cover and changed a couple of LED's myself if it hadn't been still under warrany ( 1 month to go, whew! ), and he said if I had of removed the 'glass' my warranty would have been voided. I asked how he would know if I removed it...( say, to clean behind it or something ), and he said there is a way known only to the 'special authorized Apple service tech people'.

    If I hadn't been told by the other 2 Apple repairs stations that I would have to leave my iMac with them for at LEAST 2 weeks, ( plus its an hours drive each way to get to any one of the 3 available to me ), I would have grabbed my iMac off his counter and ran out of the place. I know tech folks can be strange but he was kinda out there :eek:.

    But just in case...anyone ever heard of a 'secret handshake' kinda thing where he might be right?

    OK, now I'm just being paranoid :eek: :D.

    Jim
     
  2. YuriVoorhak macrumors regular

    Joined:
    Jan 15, 2008
    #2
    The iMac doesn't use an LED backlight, and the glass is held on by magnets. I'm not sure I'd trust this guy with my TV remote. :rolleyes:
     
  3. Bryan Bowler macrumors 68040

    Joined:
    Sep 27, 2008
    #3
    The current iMacs do not use LED lighting, but we're all pretty sure the new ones will. This is just another possible sign that the new iMacs are right around the corner...

    Bryan
     
  4. bozz2006 macrumors 68030

    bozz2006

    Joined:
    Aug 24, 2007
    Location:
    Minnesota
    #4
    that's a pretty big leap Bryan. An Apple phone tech isn't going to be in the loop on new product release.
     
  5. YuriVoorhak macrumors regular

    Joined:
    Jan 15, 2008
    #5
    Gosh, it never occurred to me that Apple would swap parts from existing models with ones from unconfirmed, not yet released models... especially at an authorized repair shop! I just assumed this tech was a clod, had a speech impediment (LCD--> LED), or both!

    Wait a minute.. wat? :rolleyes:
     
  6. harry454 macrumors 6502

    Joined:
    Sep 13, 2007
    #6
    Haha as long as you get your problem fixed you should be good to go!
     
  7. ltldrummerboy macrumors 68000

    ltldrummerboy

    Joined:
    Oct 15, 2007
    #7
    He's wrong, it won't void the warranty to open it yourself. But if you break something it's not covered.
     
  8. Bryan Bowler macrumors 68040

    Joined:
    Sep 27, 2008
    #8
    Very, very true...
     

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