Its true. I have to wait one to two weeks for Apple to process the exchange. The Apple store will call me when it arrives. I signed the form asking me if i wanted my data tranfered. They were very nice about it
I gotta side with the OP (in terms of the story's truth). I complained about scratches (really really minor ones, even more so than the one the OP had) and they replaced the casing for me. My MBP was about 3 weeks old at that point too.
seriously? you had a whole laptop replaced because of a scratch like this? you do realize its a laptop and it is bound to get scratched no matter how much you take care of it?