"Always in iCloud" is a joke.

shorn

macrumors regular
Original poster
Jun 29, 2010
198
3
Ok, a bit of a vent from me, but also a warning to others who may not be aware.

In March this year, I purchased The Walking Dead: Compendium One from the iBooks store for about £30.

After doing a clean install of iOS8 on my iPad I went to the iBooks app to download the book from iCloud.

All my other books were there but The Walking Dead was not. I contacted Apple, and advised them of my order number and receipt that I found in my purchase history.

A lady responded and said that they are sorry but it is no longer available to me as it's been modified in the store.

So be aware people that purchases from iTunes/iBooks will not always be there despite iCloud touting that they would.
 

aristobrat

macrumors G5
Oct 14, 2005
12,262
1,352
That's happened in the past with videos and music. The copyright holder can remove their content from any cloud at any time. I've seen it happen to Apple, Amazon, Google, Netflix, and Hulu.

It's a PITA, but I sync all of my cloud purchases to my MacBook Air, and Time Machine maintains a backup of it. Seems like that shouldn't be a required step. :(
 

shorn

macrumors regular
Original poster
Jun 29, 2010
198
3
I could (semi) understand if the book had been pulled from the store, but it's still there.

I had heard about it happening with movies/tv shows but this is the first I've come across it.
 

shorn

macrumors regular
Original poster
Jun 29, 2010
198
3
I've got a back up of the book. It's still in iBooks on my Mac. My issue here is with iCloud. My backup doesn't restore the convenience that iCloud should offer (and what I payed for) by making the book available to all my devices.
 

shorn

macrumors regular
Original poster
Jun 29, 2010
198
3
Just had another response from Apple. They've stated that the book "that was previously displayed has been replaced by the same one" this has caused the item code to change, meaning it's not available to me. What a crock of sheet.
 

Primejimbo

macrumors 68040
Aug 10, 2008
3,295
131
Around
Just had another response from Apple. They've stated that the book "that was previously displayed has been replaced by the same one" this has caused the item code to change, meaning it's not available to me. What a crock of sheet.
This is bull. I do buy movies, books, and music from iTunes and always have all because up at least twice. If they want this cloud stuff to take off, they need to fix this issue.
 

JoEw

macrumors 68000
Nov 29, 2009
1,522
870
This is like when I got my iPhone 6 and resotred from my backup and noticed my VLC player had been taken away come to find it has been pulled from the app store and out of my "purchases". So I simply, pulled the latest version from my iTunes and dropped it in my phone :cool:

Though I agree this is extremely frustrating your "Purchases" might disappear at anytime for any reason, it really keeps you tethered to iTunes still.
 

impaler

macrumors 6502
Feb 20, 2006
438
7
FL
I've got a back up of the book. It's still in iBooks on my Mac. My issue here is with iCloud. My backup doesn't restore the convenience that iCloud should offer (and what I payed for) by making the book available to all my devices.
If it's backed up, you have it - and should be able to sync it to all iOS devices via iTunes..
 

phphreak

macrumors member
Nov 7, 2009
59
36
This is why I buy all of my books from Amazon Kindle store and break the copyright shortly thereafter.


Ok, a bit of a vent from me, but also a warning to others who may not be aware.

In March this year, I purchased The Walking Dead: Compendium One from the iBooks store for about £30.

After doing a clean install of iOS8 on my iPad I went to the iBooks app to download the book from iCloud.

All my other books were there but The Walking Dead was not. I contacted Apple, and advised them of my order number and receipt that I found in my purchase history.

A lady responded and said that they are sorry but it is no longer available to me as it's been modified in the store.

So be aware people that purchases from iTunes/iBooks will not always be there despite iCloud touting that they would.
 

shorn

macrumors regular
Original poster
Jun 29, 2010
198
3
Just to update. Access to the book could not be recovered but a full refund was given. That's one thing I suppose.

Still highly reluctant to investing money into an icloud based library that has these pitfall.
 
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