Am I able to exchange my laptop for a different display model?

Discussion in 'MacBook Pro' started by aphan, Jul 3, 2009.

  1. aphan macrumors member

    Joined:
    Jun 9, 2009
    #1
    Unfortunately I have one of the displays with the blue/purple problem. I've tried numerous calibrations and they have not worked for me. The 2.2 gamma is nice but hurts the eye. I'm still within my 14 day period. Also, will there be a restocking fee?
     
  2. PolySciSurfer macrumors 6502

    Joined:
    Jan 9, 2009
    Location:
    California
    #2
    I had the same problem. Just return it and tell them it's defective because it is!
     
  3. thegoldenmackid macrumors 604

    thegoldenmackid

    Joined:
    Dec 29, 2006
    Location:
    dallas, texas
    #3
    Yeah, if they deem it a defect - you are perfectly fine. If no, the restocking fee will be applicable, but sounds like you should be fine.
     
  4. iAlexG macrumors 6502

    iAlexG

    Joined:
    Jun 15, 2009
    Location:
    Florida, Missing Britain.
    #4
    You shouldn't have to pay a restocking fee since it is defective
     
  5. mcdj macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #5
    Getting a replacement is luck of the draw. There's no real way to know what panel lies inside the box. You could get lucky or you could end up with the same issue, or another issue.
     
  6. aphan thread starter macrumors member

    Joined:
    Jun 9, 2009
    #6
    Just got back from the Apple store. One of the sale representatives said it looked "fine" to him. He even tried to make a point and said that all the other MacBook Pros in the store looked the same. Sure enough, they were all the SAME display model (9C9E) as mine. I was polite from the beginning telling him this will affect my photoshop and architectural work. The idiot continues to be a smart*** but clearly he was clueless.

    Anyway, I made an appointment with the Genius bar. We'll see what happens.
     

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