I'll start off by saying that this year my private school has switched to iPads and every student now has one that is either through the lease program with Apple and the school or their own personal iPad purchased with their money.
Anyway...
My school-leased new (3rd gen) iPad recently popped out of its hardshell case after falling out of my hands, fell to the ground, and cracked. I turned it into the school and had to pay a $100 deductible. The total cost of the repair is $159, so the school will naturally cover the $59 leaving me with the rest. Anyway, all I was told was that a nearby business would repair the iPad screen for a much cheaper price than sending it off to be repaired.
After using it at school for a week in class, I begin to sense something. As I'm typing, I begin to hear a cheap, clunky sound when I type on the screen. I'm not one of those typists who barely touches the screen, I type on the iPad as if it were a real keyboard! Anyway, I compare the sounds of my tapping on my iPad to another girl's school iPad. The sounds are completely different. I knew something was wrong.
Today I came to the conclusion that my glass screen was replaced with a plastic screen that has a lifetime warranty.
I'm very upset because I sent in an iPad with a glass screen and got a repaired iPad with a plastic screen. The plastic screen just isn't comfortable to me compared to the original glass it came with. I'm not satisfied nor happy that I paid $100 to get a plastic screen put on my $400 iPad that I intend on buying when my lease is up at the end of the year.
I brought it to the school President and he said that would have to look into the problem. I don't think that he was aware that the company would replace the glass with cheap plastic, but he seems like he favors the idea of the plastic screen unlike myself. He thanked me for bringing this to his attention, but I could tell that he didn't really understand how upset I was about this.
The principal was still at school when I went back, and I had a talk with her after someone suggested I meet with her. She tried to notice the differences when I would point them out to her, but she didn't see them. She typed lightly on it probably because she has nails unlike me since I'm a guy. She asked me if I was unhappy with it because I know it's not what it's supposed to be: I said yes! I wanted to make sure that I wasn't being snobby about this, and she said she understands where I'm coming from.
Another thing, if the iPad is like a newly purchased Mac, it has a warranty that lasts for 1 year unless you buy AppleCare. Is that correct? How is its 1 year warranty still valid if there is some cheap plastic screen on Apple's product when it still has months left of warranty? I would think the plastic screen has now voided my iPad's warranty. The school iPads were purchased in May 2012, by the way.
Please understand that I was never told nor is it mentioned anywhere (in writing or in oral communication) that broken iPad screens would be replaced with plastic screens.
What do you think of this? Do you think I'm being over dramatic that my iPad was returned to me with a plastic screen instead of a glass screen?
Anyway...
My school-leased new (3rd gen) iPad recently popped out of its hardshell case after falling out of my hands, fell to the ground, and cracked. I turned it into the school and had to pay a $100 deductible. The total cost of the repair is $159, so the school will naturally cover the $59 leaving me with the rest. Anyway, all I was told was that a nearby business would repair the iPad screen for a much cheaper price than sending it off to be repaired.
After using it at school for a week in class, I begin to sense something. As I'm typing, I begin to hear a cheap, clunky sound when I type on the screen. I'm not one of those typists who barely touches the screen, I type on the iPad as if it were a real keyboard! Anyway, I compare the sounds of my tapping on my iPad to another girl's school iPad. The sounds are completely different. I knew something was wrong.
Today I came to the conclusion that my glass screen was replaced with a plastic screen that has a lifetime warranty.
I'm very upset because I sent in an iPad with a glass screen and got a repaired iPad with a plastic screen. The plastic screen just isn't comfortable to me compared to the original glass it came with. I'm not satisfied nor happy that I paid $100 to get a plastic screen put on my $400 iPad that I intend on buying when my lease is up at the end of the year.
I brought it to the school President and he said that would have to look into the problem. I don't think that he was aware that the company would replace the glass with cheap plastic, but he seems like he favors the idea of the plastic screen unlike myself. He thanked me for bringing this to his attention, but I could tell that he didn't really understand how upset I was about this.
The principal was still at school when I went back, and I had a talk with her after someone suggested I meet with her. She tried to notice the differences when I would point them out to her, but she didn't see them. She typed lightly on it probably because she has nails unlike me since I'm a guy. She asked me if I was unhappy with it because I know it's not what it's supposed to be: I said yes! I wanted to make sure that I wasn't being snobby about this, and she said she understands where I'm coming from.
Another thing, if the iPad is like a newly purchased Mac, it has a warranty that lasts for 1 year unless you buy AppleCare. Is that correct? How is its 1 year warranty still valid if there is some cheap plastic screen on Apple's product when it still has months left of warranty? I would think the plastic screen has now voided my iPad's warranty. The school iPads were purchased in May 2012, by the way.
Please understand that I was never told nor is it mentioned anywhere (in writing or in oral communication) that broken iPad screens would be replaced with plastic screens.
What do you think of this? Do you think I'm being over dramatic that my iPad was returned to me with a plastic screen instead of a glass screen?
