Ok, I sold my iPad Pro 9.7 on eBay a few days ago. It was packed securely in its original retail box with multiple layers of quarter inch foam as impact absorbing material. I have used this packing material for years and never had a problem. It is much more resilient than bubble wrap. Today, buyer said the iPad arrived with a fractured screen. At first I thought it must be damaged during transit and about to give him a full refund. But when I looked at the picture he sent me, something is not right. The damage looks like a long scratch instead of shattered glass from drop. I mean, the iPad I sold him has a tempered glass screen protector installed. If it is scratched, it shouldn't go through the protector. If it is damaged due to impact, the glass should look shattered. I want to hear your guys' opinion before reply this buyer. Does the damage looks like something happened during shipping? Anything I shall ask him than a photo of the packaging box?