Firstly there is a 4mm hairline crack at the very top of my iPhone, it's been there for as long as I remember. I purchased my 6 Dec 2014 and purchased apple care plus along with it at the same time. About a month ago my vibrate button started going crazy, when putting it on silent it would jump from silent to non silent randomly by itself without touching the button. Was annoying particularly when walking around and it vibrating as it went in and out of silent mode itself. I decided to get it repaired under warranty so I shipped it off to Apple and then rejected the repair immediately. They want me to pay £60 to replace the screen before they fix my vibrate button. I explained that I wasn't bothered about the minuscule crack, just fix the vibrate button and I'll be on my way. But they say it's company policy not to repair phones until the screen has been sorted. They offered me to claim on my home insurance or pay the excess? This seems pretty odd to me?