Am I going crazy or is this normal?

[makemake]

Hello all,

I bought an iPhone 8 last Thursday night. There was a noticeable issue where you could see the unfinished aluminum frame and a small gap. The aluminum frame was bent. A fingernail or business card could fit between the seam where the glass meets the aluminum frame. It looked like you could see a little bit behind the home button. Yesterday Apple acknowledged the problem and swapped it out. The new iPhone has a similar finish issue along the left side, sans there being able to fit something between the seam. It's noticeable in the light.

Is this normal? I never had this problem with the 6 or 7. Seems peculiar to me. Should I try yet again?

Thanks for your help!

 

[Ayemerica]

Hello all,

I bought an iPhone 8 last Thursday night. There was a noticeable issue where you could see the unfinished aluminum frame and a small gap. The aluminum frame was bent. A fingernail or business card could fit between the seam where the glass meets the aluminum frame. It looked like you could see a little bit behind the home button. Yesterday Apple acknowledged the problem and swapped it out. The new iPhone has a similar finish issue along the left side, sans there being able to fit something between the seam. It's noticeable in the light.

Is this normal? I never had this problem with the 6 or 7. Seems peculiar to me. Should I try yet again?

Thanks for your help!

That is not normal, get it swapped !

 

[Sheboygan]

Not normal- get it replaced and inspect the new unit before going through the swap process!

Almost looks like these were refurbished and damaged in the process. Not acceptable.

 

[yanki01]

I would check it before you leave next time.

 

[BigMcGuire]

Doesn't look like mine at all. Mine looks ... perfect - so I'd return it. And yeah, check it before you leave.

 

[44267547]

Hello all,

I bought an iPhone 8 last Thursday night. There was a noticeable issue where you could see the unfinished aluminum frame and a small gap. The aluminum frame was bent. A fingernail or business card could fit between the seam where the glass meets the aluminum frame. It looked like you could see a little bit behind the home button. Yesterday Apple acknowledged the problem and swapped it out. The new iPhone has a similar finish issue along the left side, sans there being able to fit something between the seam. It's noticeable in the light.

Is this normal? I never had this problem with the 6 or 7. Seems peculiar to me. Should I try yet again?

Thanks for your help!

If a fingernail or business card as you mentioned can fit between the seam, that's not uniform. It wasn't assembled correctly.

 

[makemake]

Thanks for the help everyone. Apple's customer service is amazing but I don't want to do this forever. And I don't want to overly picky either, but it doesn't feel right.
[doublepost=1511303709][/doublepost]I should add the second one doesn't have gaps but the unfinished frame shows though I'm not sure it should. I thought the glass was supposed to wrap over that part?

 

[andy9l]

And I don't want to overly picky either, but it doesn't feel right.

You’re not being picky. You’ve been sold damaged goods. It is now a legal obligation for Apple to replace it or refund you, regardless of any emotions.

Maybe ask to check the next one before you leave the store though!

 

[Apple_Robert]

The phone is definitely not normal. On a different note, you may still be going crazy regardless of what is going on with the phone.

 

[canuckRus]

Thanks for the help everyone. Apple's customer service is amazing but I don't want to do this forever. And I don't want to overly picky either, but it doesn't feel right.
[doublepost=1511303709][/doublepost]I should add the second one doesn't have gaps but the unfinished frame shows though I'm not sure it should. I thought the glass was supposed to wrap over that part?

You are the only one that has to live with it if not happy.

 

[KONVICTED]

The gap seems abnormal, Get it replaced.

 

[PBz]

That looks bad. Had several 8 Plus and none looked like that.

 

[myscrnnm]

Looks fine in the photos, but based on your description, it definitely doesn't sound normal. If the gap is large enough for a credit card or fingernail, it definitely shouldn't have passed QC.

 

[makemake]

I watched some iPhone 8 review videos on YouTube last night. From that it appears that mine's a minor issue but a QC issue nonetheless. I will try to exchange Saturday (I bet the store will be an absolute zoo on black Friday).