Am I just unlucky?

[striker33]

3rd replacement rMBP arrived today, and lo and behold it has a massive pressure mark down the middle of the screen, yellow tint to the right side, and for some reason I get huge screen tearing when using the integrated graphics.

This is after my first rMBP, which was perfect in every way apart from a dead pixel, and my 2nd rMBP which wouldnt close properly due to a bent lid.

So basically the replacements are getting worse and worse quality wise.

Having gone through 5 replacement iPad 3rd gens due to extremely poor displays, I'm seriously starting to think that its part of the 'Tim Cook Effect'.

Unfortunately Apple also seem reluctant to allow me to return the MBP, even though I've just received it today, which I find quite abysmal given that they've clearly supplied me with a defective product. These things are made all the more annoying when you can get the same spec laptop, albeit cheaply made and with a worse screen and no OS X, for £1000 less. I expect this thing to **** perfection for such a premium!

 

[defektion]

My MBPr should be arriving today and by the sounds of it I should really inspect my hardware to make sure it has no manufacture defects. I didn't shell out $3000 to get a physically faulty system.

 

[Roman2K~]

I'm sorry about all these defects in a row . Could you post a picture of the pressure mark? I have no idea what this looks like. Thanks.

 

[striker33]

I'm sorry about all these defects in a row . Could you post a picture of the pressure mark? I have no idea what this looks like. Thanks.

I have no camera atm unfortunately, which is annoying as the Apple Sales rep asked me to send a photo as well. My Galaxy S3 is in for repair after the back case randomly cracked, although I'm not sure why they wanted the whole phone when it was just a battery cover.

Basically its just a dark patch that stays on the screen, similar to when pressing an LCD screen too hard, only its permanent. Usually caused by excessive pressure. So I'm assuming the chinese guy that built mine decided to rest a few hammers on it.

 

[soundtracker]

Wow, this really sucks OP, I am sorry you're having so much trouble. I am frustrated for you! Hope it gets sorted out okay.

 

[TPadden]

3rd replacement rMBP .....Having gone through 5 replacement iPad .....

I'd say they're out to get you ......

 

[AZREOSpecialist]

3rd replacement rMBP arrived today...Having gone through 5 replacement iPad 3rd gens due to extremely poor displays, I'm seriously starting to think that its part of the 'Tim Cook Effect'.

Sounds to me like you are suffering from the 'OCD Effect'. You've gone through 3 RMBPs and five iPads? Wow… I bought two iPad 3s when they first came out - both perfect. I bought an iPhone 4S, first one was perfect. I bought a RMBP - first one was perfect. I bought a 2009 Mac Pro - again, perfect. My 2007 17" MBP - perfect. The only Apple product I recently purchased that was exchanged was my iPhone 4 due to a backlight bleed issue.

I guess I'm just lucky?? Apple quality has been stellar for me.

 

[Interstella5555]

3rd replacement rMBP arrived today, and lo and behold it has a massive pressure mark down the middle of the screen, yellow tint to the right side, and for some reason I get huge screen tearing when using the integrated graphics.

This is after my first rMBP, which was perfect in every way apart from a dead pixel, and my 2nd rMBP which wouldnt close properly due to a bent lid.

So basically the replacements are getting worse and worse quality wise.

Having gone through 5 replacement iPad 3rd gens due to extremely poor displays, I'm seriously starting to think that its part of the 'Tim Cook Effect'.

Unfortunately Apple also seem reluctant to allow me to return the MBP, even though I've just received it today, which I find quite abysmal given that they've clearly supplied me with a defective product. These things are made all the more annoying when you can get the same spec laptop, albeit cheaply made and with a worse screen and no OS X, for £1000 less. I expect this thing to **** perfection for such a premium!

5 iPhone 2G's before I got a working one
2 MBP Rev 1
3 MBP (girlfriend) - This one really pissed me off since I could clearly show them a graphics problem when connected to external displays, yet the continually told us that it was "normal" behavior.

 

[Abhorred]

Sounds to me like you are suffering from the 'OCD Effect'. You've gone through 3 RMBPs and five iPads? Wow… I bought two iPad 3s when they first came out - both perfect. I bought an iPhone 4S, first one was perfect. I bought a RMBP - first one was perfect. I bought a 2009 Mac Pro - again, perfect. My 2007 17" MBP - perfect. The only Apple product I recently purchased that was exchanged was my iPhone 4 due to a backlight bleed issue.

I guess I'm just lucky?? Apple quality has been stellar for me.

Personally, I wouldn't consider obvious physical damage to the machine (bent lid, pressure marks, etc.) to be an OCD sort of thing.

Myself, I'm about to get my 4th rMBP. The first one had a faulty graphics chip, and the next two had bad image retention and tint issues. Naturally, I'm hoping that the 4th time's the charm.

 

[TPadden]

Perhaps you should start out with refurbished; I do and also have never had a return .......

....... or just live with the fact that you are unlucky in your search for perfection .

 

[thermodynamic]

3rd replacement rMBP arrived today, and lo and behold it has a massive pressure mark down the middle of the screen, yellow tint to the right side, and for some reason I get huge screen tearing when using the integrated graphics.

This is after my first rMBP, which was perfect in every way apart from a dead pixel, and my 2nd rMBP which wouldnt close properly due to a bent lid.

So basically the replacements are getting worse and worse quality wise.

Having gone through 5 replacement iPad 3rd gens due to extremely poor displays, I'm seriously starting to think that its part of the 'Tim Cook Effect'.

Unfortunately Apple also seem reluctant to allow me to return the MBP, even though I've just received it today, which I find quite abysmal given that they've clearly supplied me with a defective product. These things are made all the more annoying when you can get the same spec laptop, albeit cheaply made and with a worse screen and no OS X, for £1000 less. I expect this thing to **** perfection for such a premium!

Apple seems reluctant to be deprived of profits it doesn't deserve. Apple, which is responsible via the subcontractors it CHOOSES to use and makes excuses for - maybe Apple's Board of Directors and Tim Cook should all be giving Foxconn a phone call...

And in 2011 I exchanged a MBP a couple of times and settled on a third despite the uneven keyboard backlighting and a minor blemish with the screen, but it was better than the previous units (yeesh!). For $2500, there should be not even a nitpick - never mind a problem that doesn't exist on rubbish Dells with identical hardware specs for nearly half the cost. Foxconn's and/or Apple's QC seems nonexistent, and that summary makes up for other issues - a friend bought a rMBP and had to exchange it as the wifi did not work... ugh... The lack of QC on all sides is both the choice of Foxconn and Apple as well.

And Apple should not be reluctant -- it made the mess, you shouldn't have to pay for the mistakes it has to deal with. It's your money. Not theirs.

Profiting is good. Profiteering at others' expense is not. Apple claims the units they sell are better, but from a technical standpoint some of us would be disagreeing with that all day.

Granted, Foxconn also manufactures parts and machines for other companies, so if Apple's units are taking a quality hit, what must other brands' quality be like?

And is Foxconn deliberately being sloppy? Thermal grease, warped screws, puddles of grease, and nothing else that iFixit hasn't seen before... if Tim Cook is ethical, he will have to intercede, find the cause, and then fix the problem or else he will be seen as being part of the problem.

 

[DavidFongs]

Apple seems reluctant to be deprived of profits it doesn't deserve. Apple, which is responsible via the subcontractors it CHOOSES to use and makes excuses for - maybe Apple's Board of Directors and Tim Cook should all be giving Foxconn a phone call...

And in 2011 I exchanged a MBP a couple of times and settled on a third despite the uneven keyboard backlighting and a minor blemish with the screen, but it was better than the previous units (yeesh!). For $2500, there should be not even a nitpick - never mind a problem that doesn't exist on rubbish Dells with identical hardware specs for nearly half the cost. Foxconn's and/or Apple's QC seems nonexistent, and that summary makes up for other issues - a friend bought a rMBP and had to exchange it as the wifi did not work... ugh... The lack of QC on all sides is both the choice of Foxconn and Apple as well.

And Apple should not be reluctant -- it made the mess, you shouldn't have to pay for the mistakes it has to deal with. It's your money. Not theirs.

Profiting is good. Profiteering at others' expense is not. Apple claims the units they sell are better, but from a technical standpoint some of us would be disagreeing with that all day.

Granted, Foxconn also manufactures parts and machines for other companies, so if Apple's units are taking a quality hit, what must other brands' quality be like?

And is Foxconn deliberately being sloppy? Thermal grease, warped screws, puddles of grease, and nothing else that iFixit hasn't seen before... if Tim Cook is ethical, he will have to intercede, find the cause, and then fix the problem or else he will be seen as being part of the problem.

Tim Cook ruined my computer

 

[AZREOSpecialist]

And is Foxconn deliberately being sloppy? Thermal grease, warped screws, puddles of grease, and nothing else that iFixit hasn't seen before... if Tim Cook is ethical, he will have to intercede, find the cause, and then fix the problem or else he will be seen as being part of the problem.

These must not have been widespread issues. Remember that what you read in these forums are extreme cases - people rarely come here when they are satisfied, just when they have something to troubleshoot or complain about. I don't remember ever hearing about any of the above issues in the mainstream media or from the many friends and acquaintances I have who use and buy Macs on a regular basis.

It's very easy in these forums to make mountains out of pin pricks.

 

[jonfarr]

I have no camera atm unfortunately, which is annoying as the Apple Sales rep asked me to send a photo as well. My Galaxy S3 is in for repair after the back case randomly cracked, although I'm not sure why they wanted the whole phone when it was just a battery cover.

Basically its just a dark patch that stays on the screen, similar to when pressing an LCD screen too hard, only its permanent. Usually caused by excessive pressure. So I'm assuming the chinese guy that built mine decided to rest a few hammers on it.

Sounds like you just have bad luck with all your devices. Strange. Bad iPads, bad phones and bad laptops.

 

[striker33]

Sounds to me like you are suffering from the 'OCD Effect'. You've gone through 3 RMBPs and five iPads? Wow… I bought two iPad 3s when they first came out - both perfect. I bought an iPhone 4S, first one was perfect. I bought a RMBP - first one was perfect. I bought a 2009 Mac Pro - again, perfect. My 2007 17" MBP - perfect. The only Apple product I recently purchased that was exchanged was my iPhone 4 due to a backlight bleed issue.

I guess I'm just lucky?? Apple quality has been stellar for me.

Ah. There's always one that points the OCD finger.

Do me a favour...

----------

I'd also like to add that the previous 2011 models I owned of the 15" MBP and 11" MBA were perfect in every way, as was my 2010 13" MBP. However, my 2010 27" iMac went through 3 replacements before a refund, due to the black bar at the bottom and yellowing to the screen, as well as faulty power supplies. My 2011 27" iMac had the black bar, but no buzzing, so I kept it. My Cinema Display from last year also suffered from the black bar problem, but I could live with it quite happily. Hardly suggesting OCD. My original iPhone 4S had a big pressure mark in the middle, which was replaced by a dark yellow screened 4S, which I lived with till I upgraded to the S3.

Oh and if people were wonder how/why I owned so many Macs over the space of like a year, it was down to my first real switch to using Macs as my main computer from a Windows desktop, so I was trying to find the best one for me. Luckily the resale value was high enough to allow me to do this.

I'd say its the most popular product lines that suffer the issues, as I've always ordered Macs almost the second they are refreshed. I'm now thinking it would be best to wait until the rMBP drops to 24hr dispatch as there'd be less strain on the factories? Of course it could still be complete pot luck, but it might help.

 

[striker33]

One good bit of news however, is that Apple have accepted my request for a refund, although technically it was on finance anyway.

I wasn't intending this to be a hate thread or anything, the rMBP is easily the best machine I've ever used. I'll wait for demand to die down and order again, most likely alongside the new iPhone.

 

[TPadden]

Ah. There's always one that points the OCD finger.

Do me a favour...----------

If you didn't want opinions you shouldn't have asked for them. Next time do us a favor and just title your thread: "I am just unlucky"; of course the finger may still be pointed.

 

[Roman2K~]

I have no camera atm unfortunately, which is annoying as the Apple Sales rep asked me to send a photo as well. My Galaxy S3 is in for repair after the back case randomly cracked, although I'm not sure why they wanted the whole phone when it was just a battery cover.

Basically its just a dark patch that stays on the screen, similar to when pressing an LCD screen too hard, only its permanent. Usually caused by excessive pressure. So I'm assuming the chinese guy that built mine decided to rest a few hammers on it.

Alright, thanks for the details.

 

[striker33]

If you didn't want opinions you shouldn't have asked for them. Next time do us a favor and just title your thread: "I am just unlucky"; of course the finger may still be pointed.

Its not exactly an opinion though is it?

Him accusing me of having OCD is the same as me accusing you of having OCD. Completely and utterly pointless, and leads to the thread becoming a mess.