Amazon as an Authorized Apple Reseller - Laptop Return Policy?

puma1552

Suspended
Original poster
Nov 20, 2008
5,559
1,917
As we all saw on the front page of MR, Amazon is officially an Amazon Reseller:

https://forums.macrumors.com/threads/amazon-begins-selling-more-apple-products-including-latest-macs-ipad-pro-and-apple-watch-series-4.2156253/

But the question is, is Amazon's return policy basically that Apple laptops are non-returnable, short of a colossal defect/DOA, just like B&H Photo? It kind of seems that way, but I'd like someone to confirm:

Amazon Computer Return Policy said:
  • New desktop, laptops, or tablets (excluding Kindle E-readers and Fires) purchased from Amazon.com that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
  • Amazon.com may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
  • Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
  • New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
I did ask in that thread linked above but that thread is basically dead and I need an answer sooner than later.
 

puma1552

Suspended
Original poster
Nov 20, 2008
5,559
1,917
There is a way around it if Amazon will not accept the return (same applies for B&H and others), but it does require a little more work....

https://www.apple.com/legal/sales-support/sales-policies/reseller.html
Very interesting, I've never seen that before.

I have no intentions of frivolously returning a product, but I do expect the product to be free of defects no matter how small, and what is a defect to me might not be considered a defect to the reseller, and that's what I'm concerned about. To me some backlight bleeding, a small nick, or a crappy body/lid gap when closed is a defect to me, but I'm sure in each of those cases the reseller would disagree and that's what I want to avoid. The chance of receiving a machine like this is far higher than a machine arriving DOA, which virtually never happens.

Would still like confirmation that Amazon's return policy doesn't look any better than B&H's, though - seems that way at face value.
 

SDColorado

Contributor
Nov 6, 2011
4,264
4,205
Highlands Ranch, CO
Very interesting, I've never seen that before.

I have no intentions of frivolously returning a product, but I do expect the product to be free of defects no matter how small, and what is a defect to me might not be considered a defect to the reseller, and that's what I'm concerned about. To me some backlight bleeding, a small nick, or a crappy body/lid gap when closed is a defect to me, but I'm sure in each of those cases the reseller would disagree and that's what I want to avoid. The chance of receiving a machine like this is far higher than a machine arriving DOA, which virtually never happens.

Would still like confirmation that Amazon's return policy doesn't look any better than B&H's, though - seems that way at face value.
Sure. I can appreciate that. I had one that was shipped from Apple and right out of the box it had a series of sharp nicks along the left edge near the speaker. There is no way you should have to live with a defect like out of the box just because you opened the box. Same with an issue with the display, keyboard, etc.

It is a bit of an odd workaround that Apple probably had to accept for legal reasons.

Whatever works though :)
 

baypharm

macrumors 68000
Nov 15, 2007
1,596
472
"You contact Apple to request the Apple product return within 14 days of the purchase"
 

jerryk

macrumors 601
Nov 3, 2011
4,840
2,397
SF Bay Area
I have returned a table (iPad Pro) a couple of years ago to Amazon because they had screen issues. They refunded my money no questions asked.

But, I don't think they want to play swap and swap again with buyers.
 

MacNut

macrumors Core
Jan 4, 2002
21,541
7,792
CT
I would assume this would be a part of Apples defect policy. Since these machines ultimately came from Apple.