I've been looking on Amazon's site for a customer service phone number of email address, and I can't find anything. Does anyone know how I can contact them?
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Amazon.com Customer Service
- Thread starter Capt Underpants
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I've used this page once:
http://www.amazon.com/gp/help/contact-us/general-questions.html/002-2165045-7315215
http://www.amazon.com/gp/help/contact-us/general-questions.html/002-2165045-7315215
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grapes911 said:
Thank you. I'll give that a try. You'd think this crap would be easier to find!
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Why? If they made it easy to find then everybody would be wanting good service and answers to their questions. That would break the profit model.Capt Underpants said:
Remember one axiom of mass marketing... if you aren't getting complaints, you are spending too much on customer service... So somewhere around 70% happy, 28% somewhat unhappy but not so much as to do anything about it, 1.5% actively unhappy but can't find the address to complain to and 0.5% who successfully complain -- that seems workable for a lot of businesses.
I mean, when's the last time you got poor service in MacBurgers, or WalThing or BestBytes? Happens weekly, doesn't it? When's the last time you actually wrote a letter to management? Are you going back again next week, however reluctantly, 'cause it's convenient, or they have something else you want? See, the model works.
CanadaRAM said:
Agreed. I had big Amazon UK problems at Christmas. A v kind MR member sent me the UK phone number but I also vented on BBC radio so I felt a little better. I haven't used Amazon since aside from using the vouchers they sent me as compensation.
If I get bad service, then I'll give the company a chance to put it right or I'll vote with my feet not to use them again. And I'll pass the bad news to other friends/family.
If I feel particularly strongly, I'll look out a contact number/email and tell them why I'm no longer shopping with them. In some cases, companies aren't always aware how their service appears to end-consumers. If they don't know that something's wrong, they can't fix it.