Amazon.com Customer Service

Capt Underpants

macrumors 68030
Original poster
Jul 23, 2003
2,859
3
Austin, Texas
I've been looking on Amazon's site for a customer service phone number of email address, and I can't find anything. Does anyone know how I can contact them?
 

CanadaRAM

macrumors G5
Capt Underpants said:
Thank you. I'll give that a try. You'd think this crap would be easier to find!
Why? If they made it easy to find then everybody would be wanting good service and answers to their questions. That would break the profit model.

Remember one axiom of mass marketing... if you aren't getting complaints, you are spending too much on customer service... So somewhere around 70% happy, 28% somewhat unhappy but not so much as to do anything about it, 1.5% actively unhappy but can't find the address to complain to and 0.5% who successfully complain -- that seems workable for a lot of businesses.

I mean, when's the last time you got poor service in MacBurgers, or WalThing or BestBytes? Happens weekly, doesn't it? When's the last time you actually wrote a letter to management? Are you going back again next week, however reluctantly, 'cause it's convenient, or they have something else you want? See, the model works.
 

Applespider

macrumors G4
CanadaRAM said:
Why? If they made it easy to find then everybody would be wanting good service and answers to their questions. That would break the profit model.

I mean, when's the last time you got poor service in MacBurgers, or WalThing or BestBytes? Happens weekly, doesn't it? When's the last time you actually wrote a letter to management? Are you going back again next week, however reluctantly, 'cause it's convenient, or they have something else you want? See, the model works.
Agreed. I had big Amazon UK problems at Christmas. A v kind MR member sent me the UK phone number but I also vented on BBC radio so I felt a little better. I haven't used Amazon since aside from using the vouchers they sent me as compensation.

If I get bad service, then I'll give the company a chance to put it right or I'll vote with my feet not to use them again. And I'll pass the bad news to other friends/family.

If I feel particularly strongly, I'll look out a contact number/email and tell them why I'm no longer shopping with them. In some cases, companies aren't always aware how their service appears to end-consumers. If they don't know that something's wrong, they can't fix it.