Amazon Prime Music not loading

popeyesm

macrumors member
Original poster
Mar 30, 2012
37
7
With Mojave install and under latest version release Amazon Music app won't launch at all. Anyone else?
 

locortal

macrumors newbie
Oct 23, 2018
1
0
With Mojave install and under latest version release Amazon Music app won't launch at all. Anyone else?
[doublepost=1540303671][/doublepost]
With Mojave install and under latest version release Amazon Music app won't launch at all. Anyone else?
Yes - I was uploading some music after the Mojave install and Amazon Music fell over. In spite of numerous deinstall and reinstalls I continue to get
Network Error
Unable to sign in due to no network connection

and can get no further. Amazon support have been unable to offer any solution for a couple of weeks - hoping one day to get past all the call handlers to some real technical support.
 

noahternullo

macrumors newbie
Dec 20, 2018
1
0
[doublepost=1540303671][/doublepost]

Yes - I was uploading some music after the Mojave install and Amazon Music fell over. In spite of numerous deinstall and reinstalls I continue to get
Network Error
Unable to sign in due to no network connection

and can get no further. Amazon support have been unable to offer any solution for a couple of weeks - hoping one day to get past all the call handlers to some real technical support.
Amazon's Music App is still not fixed:

Here's the actual error the program is throwing:

[1220/140136.298392:INFO:crash_reporting.cc(215)] Crash reporting enabled for process: browser

[1220/140136.390488:INFO:crash_reporting.cc(215)] Crash reporting enabled for process: gpu-process

Amazon Music(3783,0x70000baf1000) malloc: can't allocate region

*** mach_vm_map(size=246290604695552) failed (error code=3)

Amazon Music(3783,0x70000baf1000) malloc: *** set a breakpoint in malloc_error_break to debug

[1220/140136.647937:FATAL:memory.cc(22)] Out of memory. size=0

[1220/140136.681818:INFO:crash_reporting.cc(215)] Crash reporting enabled for process: renderer

Trace/BPT trap: 5