The Amazon Prime Video app on my ATV4K 2021 won't play 4K UHD titles in HDR. I know it's not network or internet related, because the Prime Video app on the LG television itself does play in them 4K HDR. I've tried resetting the ATV as well as deleting and re-installing the app. Anyone else seeing this or have a fix?
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Amazon Prime Video App won't play 4K UHD
- Thread starter niteflyr
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Yep same for me, I have both the new and the old ATV4K’s and it’s not working on either, it has in the past though. Atmos is working. HDR definitely working on other apps, I’m on tvOS 15 beta though so maybe it doesn’t play nice with that.
Same here on 2017 4K ATV running 14.7. Issue started when I was on 14.6, so not a beta OS issue.
Over in the Amazon support forum, they apparently don’t know about the issue and want to attempt to solve it on an invidiual basis
So if you have the issue, please go here and chime in, so we can get some focus on it:
https://www.amazonforum.com/s/quest...le-tv-4k-2021-on-prime-video?t=1628157335125#
Over in the Amazon support forum, they apparently don’t know about the issue and want to attempt to solve it on an invidiual basis
So if you have the issue, please go here and chime in, so we can get some focus on it:
https://www.amazonforum.com/s/quest...le-tv-4k-2021-on-prime-video?t=1628157335125#
Same here on 2017 4K ATV running 14.7. Issue started when I was on 14.6, so not a beta OS issue.
Over in the Amazon support forum, they apparently don’t know about the issue and want to attempt to solve it on an invidiual basis
So if you have the issue, please go here and chime in, so we can get some focus on it:
https://www.amazonforum.com/s/quest...le-tv-4k-2021-on-prime-video?t=1628157335125#
Read thru all the posts on that thread on Amazon, not very encouraging answers from Amazon... Yikes
I have the ATV 4K 2017 and some of the apps thereon do not deliver HDR in 4K video. For example, YouTube is a notorious one. I also have built in Android TV on my Sony Bravia and a Fire TV Cube 2nd gen. Both of those deliver beautiful 4K HDR in Amazon Prime and YouTube apps. My guess, it is yet another stupid Apple issue which they are either to dumb to fix or simply don't care about. The issue seems to be with ATV settings not being fully supported or understood by other app developers, which is understandable since the video and audio settings on the ATVs are a total mess.
Your guess is incorrect.
The YouTube does a device check which determines the specific device and the software/OS than YouTube feeds their encode of choice too it. If its a
YouTube is even kind enough to specifically show us its not sending HDR. If you select "stats for nerds" while playing an HDR video you'll see YouTube is streaming the 2017 AppleTV 4k bt709 which is SDR color space. Literally nothing Apple can do, its not receiving a video using a wide color gamut therefore its unable to display a wide color gamut.
On that note, in YouTubes defense the AppleTV 4k 1st gen doesn't support vp9 codec (at least not initially, software decoding currently?) so a 4k HDR likely had too low of QoS for YouTubes metrics (dropped frames).
Amazon HDR has been hit or miss since inception. I'm not getting HDR on my ATV4k currently.
Point is the AppleTV is just a streaming box, it will play the video streamed to it. Most of the apps, especially streaming apps are using the same decoding software via AVKit. So if Netflix plays 4k HDR and another app doesn't, its due to the other app (keeping in mind Netflix is HEVC).
HDR is working for me this morning also. Strange, it was NOT working yesterday after I had updated the app.
It's not that strange. Amazon has done this multiple times. It is just an issue on the backend and has nothing to do with an app update.
I’ll give this a go later as I’ve been having the same issue.
On another note, does anyone else find Amazons HDR very dark?
Jason
On another note, does anyone else find Amazons HDR very dark?
Jason
I am pretty new to Apple TV. How do I find out what version of Amazon Prime for Apple TV I have, and how do I manually update it if I need to?
If you go to the App Store and find the Amazon Prime app and click on it, it will then tell you to update it if it needs it.
Scroll to the bottom of the page and the Version number should be there. Current one is 1.2.4
Jason