Amazon Prime Video on rMBP 13" early 2015

Discussion in 'MacBook Pro' started by deany, Apr 2, 2016.

  1. deany, Apr 2, 2016
    Last edited: Apr 2, 2016

    deany macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #1
    Hi
    I've got a rMBP 13" early 2015.

    On using Amazon Prime Video with Safari it asks for Silverlight to be installed, which I do. The probem is that in SystemPal the temp goes up and the fan comes on during a movie making it unwatchable.

    I have downloaded Chrome (which I'd rather not do) and same happens.

    I have Parallels 11 with W7 & W10 tried IE and Chrome and its worse.

    I've checked the mac store and there is no amazon prime video like ios, surprising?.

    Also I have watched the same film on an iPad mini retina and its smooth as butter and no overheating.

    Any amazon Prime users with same config as my rMBP manage to watch a movie in peace?

    The "go for youtube" app works very well.

    Thanks in advance.
     

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  2. deany thread starter macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #2
    Does no one use amazon prime video on their rMBP 13" i5 8MB RAM?

    Thanks in advance.
     
  3. r6mile macrumors 6502

    Joined:
    Feb 3, 2010
    Location:
    London, UK
    #3
    I watch amazon Prime on my 2013 13" MBA 8GB using Chrome and no issues.
     
  4. deany, Apr 7, 2016
    Last edited: Apr 7, 2016

    deany thread starter macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #4
    thanks for replying, do you have any extensions installed?

    I have just tried Chrome & in SystemPal temperature increases and fan comes on quite quickly 70C, 1700 rpm approx within 10 mins and 72C & 2100 rpm after 20 mins
    Vents not covered.
    Does you fan click on, with Prime video?

    ps
    when I access a relatives "Nest" thermostat in Safari in SystemPal temperature increases and fan comes on quite quickly too and gets very hot.
     
  5. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #5
    I watch Amazon videos on my 2013 MBPr 8gb i5 with Chrome, no issues either. No extensions relative to video - just 1Password.
    Silverlight is a royal pain - to update it you have to uninstall the previous version then install new version - bah.
    I also watch Amazon videos on my iPad Air 2.
     
  6. deany thread starter macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #6
    Hi
    Thanks for the reply.
    Any idea what may be causing the overheating & the fan to come on?
    Is there an easy fix or is it a phone to apple support?
    I have no problems with iPad mini 2 & amazon Prime, my 2015 rMBP 13'' is overheating in-

    •amazon prime video
    •parallels 11 with W7 on some tasks like a Norton scan.
    •accessing 'Nest' thermostat from a different location.

    Also youtube & iPlayer are fine.

    Thanks
     
  7. r6mile macrumors 6502

    Joined:
    Feb 3, 2010
    Location:
    London, UK
  8. deany thread starter macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #8
    Hi

    Thanks for the reply.

    I took out a 30 day FREE trial to test my rMBP with Netflix.

    In Safari FULL screen 'perfect' (well what I assume is normal) 48C to 50C no fan - 0 rpm

    Does that narrow the problem down? (I did quit all apps in Alfred & uninstalled flash before trying Netflix but it was still running hot) with -
    • amazon prime video
    • parallels 11 with W7 on some tasks like a Norton scan.
    • accessing 'Nest' thermostat from a different location.

    But as I say netflix is fine.

    Tested with SystemPal

    thanks
     
  9. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #9
    Is your system overheating(locking up, restarting) or just running hotter than you'd like? The fans will spool up to handle the heat.

    Silverlight, Flash and other plugins can be huge resource hogs.
     
  10. deany thread starter macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #10
    Hi

    My system is running hotter than I'd expect using some programs.

    Also r6mile does not have the fan clicking on with amazon prime but his system is different to be fair "2013 13" MBA 8GB''

    v my rMBP 2015 13" 8GB

    does netflix not use flash or silverlight and if not any idea what they use as they are obviously "Mac friendly".
     
  11. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #11
    Netflix uses HTML5 for video streaming. Silverlight and Flash really suck on OS X, but they're not exactly great in Windows either.

    According to this article, Amazon prime videos should be able to stream using HTML5.

    http://www.amazon.com/gp/help/customer/display.html?nodeId=201460940

    Maybe you just need to uninstall Silverlight and try logging in without it?
     
  12. r6mile macrumors 6502

    Joined:
    Feb 3, 2010
    Location:
    London, UK
    #12
    The only time I hear the fans kick in my MBA is when playing games, otherwise it's dead silent. I don't use Safari, but on Chrome both Amazon and Netflix use HTML5 which in my experience causes least problems. I really don't understand then how Amazon Prime causes issues even on Chrome.
     
  13. deany thread starter macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #13
    Hi

    I uninstalled the dreaded "Silverlight" but Safari wont allow me to watch amazon prime video without it unfortunately.
    I uninstalled Chrome and reinstalled it and the fan still comes on and gets hot?

    cheers
    --- Post Merged, Apr 8, 2016 ---
    Netflix is 100% okay even in safari.
    I don't understand why my mac gets hot with amazon video but not netflix if they both use HTML5.
    Also why can I watch Netflix in Safari without Silverlight but amazon blocks me and insists on me installing Silverlight in safari.
    Basically anyway to HTML5 Safari without Silverlight for amazon video.
    Appreciate it.
     
  14. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #14
    I just did a little more reading and it looks like as of October 2015, Amazon Prime video on Safari requires silverlight to work. Chrome should allow you to watch Prime video without the silverlight plugin if I'm understanding everything correctly.

    Basically, I would contact Amazon and report your issue. They COULD support HTML5 video in Safari but they're choosing not to.
     
  15. deany thread starter macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #15
    Thanks for your reply, really appreciate it.

    Real shame that Chrome overheats my rMBP, I'd really like to use safari or an amazon video mac store app.

    looks like I'm going to be disappointed if there is no work around.

    I will contact amazon though & maybe google chrome.
     
  16. snaky69 macrumors 603

    Joined:
    Mar 14, 2008
    #16
    That temp is barely warm for mobile processors, it is nowhere near overheating. That words gets thrown around a bit too easily around here. Overheating computers shut down on their own to prevent damage, so as long as it hasn't shut down, it hasn't overheated, ever. At 2100rpm the fans should barely be audible. I see nothing wrong with your machine.
     
  17. deany thread starter macrumors 68020

    deany

    Joined:
    Sep 16, 2012
    Location:
    North Wales
    #17

    Okay thanks its good to hear my rMBP is "normal''.
    Its just I swapped to a rMBP and £1500 spend expecting it to be able to handle a simple task like watching amazon video without getting "burned" watching a video in bed (with vents not blocked).
    Using Go For youtube is fine BTW.
    I'm made up the my mac (nearly 12 months now) I guess I want it to be "perfect" though and to be able to handle anything "I throw at it".

    I still think there is a work around (other than a using a cushion & headphones)!.
     

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