Amazon - the worst possible experience!

[monokakata]

Do what Mlrollin91 suggested. I've had a 50% success rate doing that (2 tries, 1 solution, 1 useless response).

I was trying to order a Kindle Oasis and got the "cannot ship to your address" message, which was ridiculous (I've had 3 or 4 Kindles shipped here). None of the online chat people could or would help in any way at all. So I did the email to Jeff Bezos thing and actually got to a guy who apologized, and fixed the problem (somehow that Kindle model had been flagged for "cannot ship internationally" and Hawai'i had been flagged as "international"). The latter problem was ridiculous, because I've had hundreds of items shipped from Amazon here.

For the other problem (another "cannot ship" issue, the guy answering the Bezos emails just spouted the same bullcrap that the lower levels had been spouting, so I let it drop. I didn't really need the item.

Anyway, try getting to the top. The bottom Amazon ranks are just entirely useless, and spending time with them is a waste.

I used "jeff@amazon.com."

 

[bbrks]

So can't be canceled at the moment, or ever at all? Don't they have a period of when items can be canceled, in particular prior to the order getting fulfilled/shipped?

Yup, asked them the same question several times, but no one was able to answer....or didn't want to

 

[bbrks]

OK guys, today I have sent an E Mail to ecr@amazon.com. Let's see if I get any answer from them.

 

[bbrks]

OK, so nothing so far. Unfortunately and most probably I will never get that order.
The whole thing just went to far. Shame....

 

[C DM]

OK, so nothing so far. Unfortunately and most probably I will never get that order.
The whole thing just went to far. Shame....

Well, at least you didn't really lose anything, given that you haven't been charged for it, right?

 

[bbrks]

Sure, but that's not what I wanted, right? And most probably, you would be also disappointed, or maybe not
The issue here is, I ordered the item, got the confirmed order, but at the end of the day, the item was never shipped. It's now 50 days +
Now, that's what I call service... what a disaster....Amazon is a joke

 

[C DM]

Sure, but that's not what I wanted, right? And most probably, you would be also disappointed, or maybe not
The issue here is, I ordered the item, got the confirmed order, but at the end of the day, the item was never shipped. It's now 50 days +
Now, that's what I call service... what a disaster....Amazon is a joke

Sure, there's of course the downside of something weird going on with the item you want.

 

[bbrks]

Well, apparently there is still hope....I have sent my complain to the jeff@amazon.com and the next day, I have received an answer. So hopefully, beginning of next week, I will receive some useful information

 

[bbrks]

Well, if anyone is still interested....I finally made it. Jeff Bezos pulled the right strings and the record I ordered on 13th of January was finally shipped on Monday

 

[mscriv]

Glad to hear that there appears to have been a solution to your situation. Will you use Amazon again or has this experience convinced you never to order from them again?

 

[Melrose]

While I think it utterly sucks Jeff Bozo-- I mean Bezos-- won't put Prime on AppleTV, Amazon customer support has always been superb for me.

100% wonderful... of course, I've been a regular (very regular) buyer for over 10 years and rarely complain.....

Glad to hear that there appears to have been a solution to your situation. Will you use Amazon again or has this experience convinced you never to order from them again?

Cut your nose off to spite your face, unfortunately. 98% of whatever I buy is from Amazon. I find myself paying a few dollars extra just to deal with them rather than some other middle man.

 

[bbrks]

OK, so if anyone is still interested......today on 1. of April (it's no joke ) the famous record ordered on 13th of January finally arrived. Yeeeeeeeessssssssss