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Amazon...

yg17 said:
Talk about first world problems.... :rolleyes:



Yes, Amazon is very good about refunding shipping fees, even when it's not their fault and the carrier screws up.
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no kidding. I can understand wanting it now but you can never expect one day shipping when you order on sunday. It rarely works. Amazon always has fast shipping anyways.
 
It's always amusing when someone describes a mood by using "PMS." Then again, one ridiculous thread is always coupled with a similar ridiculous statement made by the thread starter.

If you need something now then there are still stores in existence. You may pay more but in the end you should be able to get what you need. In other words, get off your ass and go to the store. I understand the lure of Amazon. Amazon and I have a long-standing relationship and frankly, if I can wait for it, I'll buy from them. However, there are things I don't care to wait for and I get off my ass and go outside to get it.

Did you ever consider that Amazon had a note saying if you ordered by a certain hour then you WILL get it Monday IF you choose one-day shipping? I truly believe that it said that and I truly believe you missed that deadline and ergo, you'll get your item Tuesday. Amazon will also refund your shipping, even though this is probably your fault.
 
I find it funny that the OP deleted all their messages however, because people have quoted him it's possible to see the whole discussion.

I am an Amazon prime customer here in the UK and on one occasion a toothbrush I had ordered arrived a day late.

As others have said it was no life or death situation but paying for a service I expect to get what that service offers.

After going back and forth with several emails to Amazon they apologised but no form of compensation was offered.

One of our aims is to provide a convenient and efficient service and I realise that we have not met that standard in this case. Please accept our apologies.
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I don't know what the customer service is like in the US but here I was pretty much having to explain myself again in every email as I was always talking to someone else even though they had the transcript of all previous messages.

Was I wrong in expecting some gesture from amazon? £4 store credit (which would have been the price of expedited delivery) would have been perfect!
 
acearchie said:
I find it funny that the OP deleted all their messages however, because people have quoted him it's possible to see the whole discussion.

I am an Amazon prime customer here in the UK and on one occasion a toothbrush I had ordered arrived a day late.

As others have said it was no life or death situation but paying for a service I expect to get what that service offers.

After going back and forth with several emails to Amazon they apologised but no form of compensation was offered.



I don't know what the customer service is like in the US but here I was pretty much having to explain myself again in every email as I was always talking to someone else even though they had the transcript of all previous messages.

Was I wrong in expecting some gesture from amazon? £4 store credit (which would have been the price of expedited delivery) would have been perfect!
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I've never had an issue having amazon refund my shipping or just throwing my a $10 gift card when things go amuck. I just hop on to chat with a rep when I have a few minutes, explain the situation, tell them to make it right if they want me to continue shopping with them, and they follow through. You can't spell amazing without the amaz in amazon.

On a side note, I think its hilarious the OP deleted their posts.
 
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