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BruiserB

macrumors 68000
Original poster
Aug 9, 2008
1,635
545
Both my personal and business AMEX Cards were deactivated on my iPhone X in ApplePay. They show as “Unavailable” in the Wallet section of Settings. If I try to remove the cards I get a popup saying “Card in Transit: This card is currently being used on a journey. Complete the journey before trying to remove this card.” I’ve never used either card for transit.

Both cards are still installed and working fine on my Apple Watch.
 

as4life

macrumors regular
Sep 15, 2015
200
63
Both my personal and business AMEX Cards were deactivated on my iPhone X in ApplePay. They show as “Unavailable” in the Wallet section of Settings. If I try to remove the cards I get a popup saying “Card in Transit: This card is currently being used on a journey. Complete the journey before trying to remove this card.” I’ve never used either card for transit.

Both cards are still installed and working fine on my Apple Watch.

Weird my Amex card is still in wallet and looks normal
 
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adam-stark

macrumors newbie
Oct 17, 2014
21
5
Both my personal and business AMEX Cards were deactivated on my iPhone X in ApplePay. They show as “Unavailable” in the Wallet section of Settings. If I try to remove the cards I get a popup saying “Card in Transit: This card is currently being used on a journey. Complete the journey before trying to remove this card.” I’ve never used either card for transit.

Both cards are still installed and working fine on my Apple Watch.

I am suffering from exactly the same problem, only on the IOS 14 device... I raised an issue with the feedback tool...(FB7796509)

A.
 
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adam-stark

macrumors newbie
Oct 17, 2014
21
5
Mine worked fine, until I got an email from AMEX saying the card had been removed.... when I went to the wallet it is stil there but simply states unavailable... when I tried to remove it I got the same error as @BruiserB .. If I try to re-add the same card it times out with an error... on my watch (v6) and my work iPhone (ios13) everything is working just fine with these two AMEX cards....
 
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mikevangorkom

macrumors newbie
Jul 8, 2014
29
36
Same issue as above, and AMEX customer support has no idea how to resolve this. Cannot remove the card, cannot add the same card again. All other credit cards working fine. Any suggestions?
 
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BruiserB

macrumors 68000
Original poster
Aug 9, 2008
1,635
545
Same issue as above, and AMEX customer support has no idea how to resolve this. Cannot remove the card, cannot add the same card again. All other credit cards working fine. Any suggestions?

I'm guessing wait for a future iOS update. At least my watch on WatchOS 7 works....Amex is the card I always use at the grocery store and is actually one of my most commonly used ApplePay cards. Using my watch is more convenient most of the time anyway.
 
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mattopotamus

macrumors G5
Jun 12, 2012
13,953
4,525
just for another point of reference:

Amex platinum and everyday are working for me.
 
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AbSoluTc

macrumors 601
Sep 21, 2008
4,567
2,970
Same issue as above, and AMEX customer support has no idea how to resolve this. Cannot remove the card, cannot add the same card again. All other credit cards working fine. Any suggestions?

Why would you call Amex to solve a problem on a Beta OS that's not available to the public?
 
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adam-stark

macrumors newbie
Oct 17, 2014
21
5
Just upgraded to Beta 2.. and same issue with my AMEX... unable to use on phone and unable to remove as it states it is being used for a journey (never has).... guess I will have to wait another 2 weeks...
 
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adam-stark

macrumors newbie
Oct 17, 2014
21
5
Actually !! I can’t remove the troubled Amex card , but I could now re-add it ... I used the Amex app to re-add the card and it did ... same card over the top of the troubled one ... now the card is active in my wallet again!!
 
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verdi1987

macrumors 6502
Jun 19, 2010
307
61
I had 8 Amex cards in Apple Pay. For 2 of them (both Gold) I received notifications that they had been removed. Running iOS 14.
 
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BruiserB

macrumors 68000
Original poster
Aug 9, 2008
1,635
545
Actually !! I can’t remove the troubled Amex card , but I could now re-add it ... I used the Amex app to re-add the card and it did ... same card over the top of the troubled one ... now the card is active in my wallet again!!


Yes! This now worked for me. Initially couldn't do it as I had 12 cards already active on my phone (including the 2 'dead' Amex's). So I turned off Apple Cash in wallet settings which removed that card. Then using the Amex App, under Accounts, there is an ApplePay menu. That showed both of my cards as both active and eligible to install. I clicked on them under the eligible to install section and it went through verification and re-added each one. The Amex App then showed both cards as installed twice on my phone but I closed and reopened the Amex App and now they each show just once. Seem to be back to normal now!

Then I went back to settings and re-turned-on Apple Cash and it re-added the card for that.
 
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