Hi Dee,
We are very concerned and sorry that you have had an unsatisfactory experience with us. We take enormous pride in delivering a first class service to all of our customers and apologise you have not experienced this at this time.
We are investigating your case now and a Technician will be in contact very soon to discuss the resolution.
Thanks,
Charley @ Amsys
I had a terrible experience with you a while back.
The hard drive failed on my iMac (after about 8 months) and after calling Apple Care they sent you to collect it.
The drive was replaced by you, but the replacement was making a horrible noise so you had to collect it again to replace the drive a second time.
When the iMac was returned to me the second time, there was a load of dust behind the screen ... so you had to collect it again, to "clean it".
The iMac was retuned to me (again) but dust was still appearing behind the screen ... so you had to collect it and take it back to "clean it", yet again!
The iMac actually had to be returned to you a further time for a further "clean" as the dust problem was still apparent, even after the previous "clean".
I was without my machine for ages, all in all, and this was for something as simple as replacing a hard drive.
I really wanted my machine repaired at my home but was told by you (Amsys) that you would have to repair it in your static free environment to prevent dust contamination ... ahem?
Now, approximately 4 weeks back my screen packed up (I have only had the machine for 3 years and 9 months which is not long for any computer) and I SWEAR this is due to all of the rigmarole which I encountered with the "repair" with you guys (Amsys).
My Apple Care ran out several months back so I am now stuck with a perfectly working iMac apart from a screen which does not work. I managed to lend a MBP and connected to it via target disk mode and everything works as normal, so I know it's the screen which is faulty and once again I am certain that your shoddy performance is the reason for its early death.
Completely, totally and utterly unhappy with you, Amsys.
If you "take enormous pride in delivering a first class service" I don't know how you would describe my experience?
I actually think you should do the right thing a take my machine and rectify this problem for me, as a good will gesture if nothing else ...
