I bought an iPhone 6 128g from a well known operator in HK - CSL1010 by signing a 24 month contract and committed to pay US$71 (HK$557) per month which added up to US$1704 for the entire 24 month period. I also bought the Apple Care Coverage for Accidental Damage from start which costed an additional US$89. At first, it was great and mainly due to the long battery life of the iPhone 6 until one day I went on holiday and had a bad fall with my phone in my back pocket. The phone was inside a LIFEPROOF NUUD case as well ... The new iphone was bended and was taken to one of the APPLE Store in Hong Kong for repair. Due to the fact that the phone was damaged and can not be turned on, I was asked to take the phone to other service center - Telecom Service One (a few blocks away) and the only reason which was given was that my iPhone was bought from CSL1010 and not from Apple Store so I need to bring to other service centre instead of the official Apple Store. I went to this new service centre after a few days (a long wait in an electronic queue of this new service centre) and this service centre took my phone after VISUAL inspection and collect US$70.71 for phone replacement charge under APPLE CARE contract. The disaster came after around 4 weeks from this unknown service centre, Telecom Service One, stating that they can not replace the phone for me because I had breached the contract condition of the APPLE CARE program for opening the iPhone by unauthorised personnel...... Since then I wrote many letters to APPLE and TELECOM SERVICE ONE and of course telephoned the APPLE SUPPORT centre to ask for proof on how APPLE can determine that I have opened the iPhone by unauthorised personnel. So far, I have no written response and I have already waited for over THREE months. One of the registered mail to APPLE HK was even returned and therefore I was ignored by APPLE HK. Anyone have experienced this before? I just can not got over the fact that APPLE HK and APPLE ASIA are ignoring customers. For sure, if APPLE has the hard fact on how my phone was opened by unauthorised person, they should share with the client himself? There is NO reason for me to open the new phone by unauthorised personnel because I bought the APPLE CARE but if I asked someone to repair the phone due to urgency matter, APPLE should still fix the PHONE for his customer? For sure, APPLE is not selling the phone as a disposable item and hence they should repair. The only conclusion up to now is APPLE HK and APPLE ASIA is not doing their jobs and try to blame everything on their customers.