Hi
I have an issue and I would like some guidance on.
I purchased a brand new iPhone SE and under anayltics it pops up “an apple support technician has enrolled this iphone into a diagnostics session” “start diagnostics with apple support”
Now this phone is straight out of the box so has not had any contact with apple. I confirmed it was brand new and never used by the following information.
1) Phone was sealed
2) SnDeep shows the phone was manufactured in October 2021 (2months ago)
3) The battery was charged to 90% on the 18th October 2021
4) The anayltics log shows information for the above date and todays date when i turned it on, so phone has not been used since leaving factory at manufacturing date
5) Apple warranty site shows phone was not activated before I opened it, when I activated it the site updated to show todays date.
So all this points to a brand new 2 month old phone but how come I have been enrolled into a diagnostic session when its a brand new phone?
EDIT: I have factory reset the phone and it has not fixed it, it goes away for a few minutes then comes back.
I have an issue and I would like some guidance on.
I purchased a brand new iPhone SE and under anayltics it pops up “an apple support technician has enrolled this iphone into a diagnostics session” “start diagnostics with apple support”
Now this phone is straight out of the box so has not had any contact with apple. I confirmed it was brand new and never used by the following information.
1) Phone was sealed
2) SnDeep shows the phone was manufactured in October 2021 (2months ago)
3) The battery was charged to 90% on the 18th October 2021
4) The anayltics log shows information for the above date and todays date when i turned it on, so phone has not been used since leaving factory at manufacturing date
5) Apple warranty site shows phone was not activated before I opened it, when I activated it the site updated to show todays date.
So all this points to a brand new 2 month old phone but how come I have been enrolled into a diagnostic session when its a brand new phone?
EDIT: I have factory reset the phone and it has not fixed it, it goes away for a few minutes then comes back.