An issue with a OS X 10.5.4 Retail disc

[hrsetrdr]

An issue with a OS X 10.5.4 Retail disc....I bought the disc on ebay last year but hadn't attempted to use it until recently; it wouldn't boot, the installer just won't initialize, the machine will just display a white screen(nothing else) then just reboot after a minute or two, then repeat the same cycle. This disc was apparently new, not a scratch on it, and by all appearances is a genuine Apple product.
I used Disk Utility and generated the following report:

2010-02-11 21:28:51 -0800: Disk Utility started.

2010-02-11 21:28:59 -0800: Verifying volume “Mac OS X Install DVD”
Starting verification tool:  2010-02-11 21:28:59 -0800
2010-02-11 21:29:04 -0800: Checking Non-journaled HFS Plus volume.
2010-02-11 21:29:05 -0800: Checking Extents Overflow file.
2010-02-11 21:29:05 -0800: Checking Catalog file.
2010-02-11 21:29:11 -0800: Checking multi-linked files.
2010-02-11 21:29:12 -0800: Checking Catalog hierarchy.
2010-02-11 21:29:13 -0800: Checking Extended Attributes file.
2010-02-11 21:29:13 -0800: Checking volume bitmap.
2010-02-11 21:29:13 -0800: Checking volume information.
2010-02-11 21:29:13 -0800: 2010-02-11 21:29:13 -0800: The volume Mac OS X Install DVD appears to be OK.
Verifying tool completed:  2010-02-11 21:29:14 -0800
2010-02-11 21:29:14 -0800: 
2010-02-11 21:29:14 -0800:

I tried burning a copy of it(dual layer DVD) but the copy does not work either.

Question #1:
Will Apple replace a defective install disc?

Question #2: What could be missing? Could I extract the necessary files from an existing OS X install and insert them into an image, and burn a bootable install disc?

Last question:

What else can I do to check this DVD?

 

[hrsetrdr]

Whoa, I guess this wasn't a real exciting thread here; how about something more simple and direct:

Has anybody here ever gotten Apple to replace a defective Retail disc?

 

[Eric S.]

You're absolutely sure it's a full retail version and not an install/restore disk for a particular Mac platform?

Another question: what system are you trying to install it on?

 

[xgambit3]

I had to have my disc replaced on my mbp last year. I needed to do a re-install and the disc would not be read/recognized. I called up Apple and explained that the disc was not working. They looked up my account and sent me a duplicate of both disc that came with my mbp.

 

[forcefieldkid]

I had to have my disc replaced on my mbp last year. I needed to do a re-install and the disc would not be read/recognized. I called up Apple and explained that the disc was not working. They looked up my account and sent me a duplicate of both disc that came with my mbp.

Would't an eBay purchase be a problem though? Surely there would be some kind of issue around proof of purchase for that.

Amazed the OP didn't check the disc at least functioned when they got it though.

 

[Nermal]

Reboot from the DVD while holding Cmd-V, to display descriptive boot messages. It might be failing at a particular point each time.

Also, what colour is the DVD?

 

[hrsetrdr]

You're absolutely sure it's a full retail version and not an install/restore disk for a particular Mac platform?

Another question: what system are you trying to install it on?

Yes, it's product name is: MB576Z/A, Mac OS X v10.5.4 Retail. It won't boot on either my Macbook(5,2) or my Mac Mini(product name:FB463LL/A).

Reboot from the DVD while holding Cmd-V, to display descriptive boot messages. It might be failing at a particular point each time.

Also, what colour is the DVD?

I'll try the cmd-v here shortly. The color of the DVD? It's just the typical purple, like this:

 

[Eric S.]

Yes, it's product name is: MB576Z/A, Mac OS X v10.5.4 Retail. It won't boot on either my Macbook(5,2) or my Mac Mini(product name:FB463LL/A).

The Macbook 5,2 shipped with 10.5.6 (source: http://en.wikipedia.org/wiki/MacBook). It likely won't run 10.5.4. I don't know about that Mini model, but it could be the same if it's similarly recent.

Edit: It looks like an early 2009 Mini. Then same deal, shipped with 10.5.6. 10.5.4 will not support the Nvidia 9400M graphics chip these systems have.

 

[hrsetrdr]

The Macbook 5,2 shipped with 10.5.6 (source: http://en.wikipedia.org/wiki/MacBook). It likely won't run 10.5.4. I don't know about that Mini model, but it could be the same if it's similarly recent.

Really? I know that OS X has backward compatibility, but never considered that such a small difference in OS X versions(10.5.4~10.5.6) would present a forward compatibility problem.

Cmd+v didn't yield any result, the white/gray screen remained blank, then turned black during reboot, same as in the OP.

Just for reference, both machines do boot my SN dvd just fine, so no issues with the optical drives.

My main concern with this 10.5.4 disc is just to verify that it does work properly, so I can go ahead and re-sell it. If it's defective, then I just have a really pretty coaster.

 

[Eric S.]

Really? I know that OS X has backward compatibility, but never considered that such a small difference in OS X versions(10.5.4~10.5.6) would present a forward computability problem.

Yes. If the Mac has new hardware, like this graphics chip, earlier OS versions will not have the driver for it. You can't count on running any earlier OS than the one that shipped with the system.

My main concern with this 10.5.4 disc is just to verify that it does work properly, so I can go ahead and re-sell it. If it's defective, then I just have a really pretty coaster.

You need to try booting it on an earlier Mac. But assuming you can just read the whole disk there shouldn't be anything wrong with it.

 

[hrsetrdr]

Ah, no gots an earlier Mac...

I originally bought it to do a Retail install for a hackintosh build, but it wouldn't boot using any version of boot-132 bootloader.