An issue with a OS X 10.5.4 Retail disc

Discussion in 'macOS' started by hrsetrdr, Feb 11, 2010.

  1. hrsetrdr macrumors member

    hrsetrdr

    Joined:
    Sep 17, 2007
    #1
    An issue with a OS X 10.5.4 Retail disc....I bought the disc on ebay last year but hadn't attempted to use it until recently; it wouldn't boot, the installer just won't initialize, the machine will just display a white screen(nothing else) then just reboot after a minute or two, then repeat the same cycle. This disc was apparently new, not a scratch on it, and by all appearances is a genuine Apple product.
    I used Disk Utility and generated the following report:

    Code:
    2010-02-11 21:28:51 -0800: Disk Utility started.
    
    2010-02-11 21:28:59 -0800: Verifying volume “Mac OS X Install DVD”
    Starting verification tool:  2010-02-11 21:28:59 -0800
    2010-02-11 21:29:04 -0800: Checking Non-journaled HFS Plus volume.
    2010-02-11 21:29:05 -0800: Checking Extents Overflow file.
    2010-02-11 21:29:05 -0800: Checking Catalog file.
    2010-02-11 21:29:11 -0800: Checking multi-linked files.
    2010-02-11 21:29:12 -0800: Checking Catalog hierarchy.
    2010-02-11 21:29:13 -0800: Checking Extended Attributes file.
    2010-02-11 21:29:13 -0800: Checking volume bitmap.
    2010-02-11 21:29:13 -0800: Checking volume information.
    2010-02-11 21:29:13 -0800: 2010-02-11 21:29:13 -0800: The volume Mac OS X Install DVD appears to be OK.
    Verifying tool completed:  2010-02-11 21:29:14 -0800
    2010-02-11 21:29:14 -0800: 
    2010-02-11 21:29:14 -0800:  
    I tried burning a copy of it(dual layer DVD) but the copy does not work either.

    Question #1:
    Will Apple replace a defective install disc?

    Question #2: What could be missing? Could I extract the necessary files from an existing OS X install and insert them into an image, and burn a bootable install disc?

    Last question:

    What else can I do to check this DVD?
     
  2. hrsetrdr thread starter macrumors member

    hrsetrdr

    Joined:
    Sep 17, 2007
    #2
    Whoa, I guess this wasn't a real exciting thread here; how about something more simple and direct:

    Has anybody here ever gotten Apple to replace a defective Retail disc?
     
  3. Eric S. macrumors 68040

    Eric S.

    Joined:
    Feb 1, 2008
    Location:
    Santa Cruz Mountains, California
    #3
    You're absolutely sure it's a full retail version and not an install/restore disk for a particular Mac platform?

    Another question: what system are you trying to install it on?
     
  4. xgambit3 macrumors newbie

    Joined:
    Dec 28, 2009
    #4
    I had to have my disc replaced on my mbp last year. I needed to do a re-install and the disc would not be read/recognized. I called up Apple and explained that the disc was not working. They looked up my account and sent me a duplicate of both disc that came with my mbp.
     
  5. forcefieldkid macrumors 6502

    Joined:
    Jan 20, 2010
    #5
    Would't an eBay purchase be a problem though? Surely there would be some kind of issue around proof of purchase for that.

    Amazed the OP didn't check the disc at least functioned when they got it though.
     
  6. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #6
    Reboot from the DVD while holding Cmd-V, to display descriptive boot messages. It might be failing at a particular point each time.

    Also, what colour is the DVD?
     
  7. hrsetrdr thread starter macrumors member

    hrsetrdr

    Joined:
    Sep 17, 2007
    #7
    Yes, it's product name is: MB576Z/A, Mac OS X v10.5.4 Retail. It won't boot on either my Macbook(5,2) or my Mac Mini(product name:FB463LL/A).


    I'll try the cmd-v here shortly. The color of the DVD? It's just the typical purple, like this:

    [​IMG]
     
  8. Eric S. macrumors 68040

    Eric S.

    Joined:
    Feb 1, 2008
    Location:
    Santa Cruz Mountains, California
    #8
    The Macbook 5,2 shipped with 10.5.6 (source: http://en.wikipedia.org/wiki/MacBook). It likely won't run 10.5.4. I don't know about that Mini model, but it could be the same if it's similarly recent.

    Edit: It looks like an early 2009 Mini. Then same deal, shipped with 10.5.6. 10.5.4 will not support the Nvidia 9400M graphics chip these systems have.
     
  9. hrsetrdr thread starter macrumors member

    hrsetrdr

    Joined:
    Sep 17, 2007
    #9
    Really? I know that OS X has backward compatibility, but never considered that such a small difference in OS X versions(10.5.4~10.5.6) would present a forward compatibility problem.

    Cmd+v didn't yield any result, the white/gray screen remained blank, then turned black during reboot, same as in the OP.

    Just for reference, both machines do boot my SN dvd just fine, so no issues with the optical drives.

    My main concern with this 10.5.4 disc is just to verify that it does work properly, so I can go ahead and re-sell it. If it's defective, then I just have a really pretty coaster. ;)
     
  10. Eric S. macrumors 68040

    Eric S.

    Joined:
    Feb 1, 2008
    Location:
    Santa Cruz Mountains, California
    #10
    Yes. If the Mac has new hardware, like this graphics chip, earlier OS versions will not have the driver for it. You can't count on running any earlier OS than the one that shipped with the system.

    You need to try booting it on an earlier Mac. ;) But assuming you can just read the whole disk there shouldn't be anything wrong with it.
     
  11. hrsetrdr thread starter macrumors member

    hrsetrdr

    Joined:
    Sep 17, 2007
    #11
    Ah, no gots an earlier Mac...:rolleyes:

    I originally bought it to do a Retail install for a hackintosh build, but it wouldn't boot using any version of boot-132 bootloader.
     

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