So recently I took my Macbook Pro to an Apple Store for service, and long story short, applecare and apple genius told me different things and none of them could figure out what went wrong. I wasted an hour and half in the store for things to get settled, and I emailed Tim Cook, not to whine, but to tell him what happened and what I think about the experience, which was quite positive for the result but somewhat negative for the misunderstanding between applecare and genius. Anyway, I just got a call from Michael who works as Apple Executive Relations, he said Tim has read my email and wants some follow up, he admits that things could be done better and apologized. Over the phone, I told him it's ok because its all settled now and I appreciate Apple reaching out to customers, but inside of me, I went like "OH $@#$ YES!!!! I'm a %@#$@^* BAWSSSSSS!!!!!" Also, second reply from Tim's team too.