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Anddddddd my iPhone 5 won't turn on. Please help

D

darko m

macrumors newbie
Original poster
Sep 5, 2012
13
0
San Francisco
Beta 2, Verizon. This morning I tried to change my time zone and it wouldn't, so I manually adjusted the time an hour. Few hours later I was viewing a webpage and the phone crashed. Which happens a lot, but this time it didn't restore. It's hanging on the load circle after the Apple logo. It continues flashing the Apple logo periodically and then again hanging on the load circle, in the same spot every time accept once, when it progressed a 1/4 further.

Tried to restore to iOS 6 and it's getting an error in iTunes at the very end.

Please help.
 
Last edited:
Have you tried putting it in DFU mode.

If you still get errors after trying to restore with DFU mode, post the error code you get.
 
Night Spring said:
Have you tried putting it in DFU mode.

If you still get errors after trying to restore with DFU mode, post the error code you get.
Click to expand...

Yes. Phone is password protected, and since it won't turn on so I can put in password and view in iTunes, I have to go DFU mode for restore.

Restore gets to "Verifying iPhone firmware..." and appears 3/4 complete on iPhone 5, but then iTunes bubble pops up, "The iPhone "iPhone" could not be restored. An unknown error occurred (1)."
 
Here is the solution man-

Check the back of your iPhone-
Model A1428 US/Canada
Model A1429 Rest of the world

Make sure you download the right firmware to restore accordingly to the model of your iPhone!
 
BeingHuman said:
Here is the solution man-

Check the back of your iPhone-
Model A1428 US/Canada
Model A1429 Rest of the world

Make sure you download the right firmware to restore accordingly to the model of your iPhone!
Click to expand...

A1429. Where do I download fresh firmware?
 
darko m said:
Thank you. How do I know if I'm in recovery or DFU mode?
Click to expand...

Recovery and DFU are same things. Connect your iphone to itunes.Press and hold both the buttons and release start button after 10 seconds still holding the close button. Itunes will prompt you that your device is in DFU Recovery mode. Manually select the downloaded firmware - On windows shift+ retore and on mac option+restore.. select the firmware and hit install.. Done!
 
BeingHuman said:
Recovery and DFU are same things. Connect your iphone to itunes.Press and hold both the buttons and release start button after 10 seconds still holding the close button. Itunes will prompt you that your device is in DFU Recovery mode. Manually select the downloaded firmware - On windows shift+ retore and on mac option+restore.. select the firmware and hit install.. Done!
Click to expand...

Same error message is popping up during restore process.
 
darko m said:
Same error message is popping up during restore process.
Click to expand...

You must restore it manually! Hold shift key and click on restore option and select the download firmware from the link i had provided. On mac hold press option and click restore together...Select the file downloaded and let it install.
 
BeingHuman said:
You must restore it manually! Hold shift key and click on restore option and select the download firmware from the link i had provided. On mac hold press option and click restore together...Select the file downloaded and let it install.
Click to expand...

Yes, I've been doing that.
 
I got the same thing after changing time zone. Apple logo, freezing at the loading indicator, rebooting, and then everything over again and again...

Solution is simply (and I hope you've got a backup):

1) Download the correct 6.1.4/iOS 7 ipsw from Apple
2) Connect the iPhone to your computer.
3) Now put it into DFU mode. It's a little tricky when it's frozen, because you cannot turn it off properly. So you have to press the home+lock button until the screen goes totally black, then press the home+lock button again right after for 10 seconds, and then unpress the lock button holding only the home button. Now it should start in DFU.
4) iTunes should now find your iPhone in DFU mode. Click the Restore button while holding down the alt/option key and find the downloaded ipsw.
 
naasrd said:
I wish I didn't read this thread, I keep thinking this'll happen to me! I'm an iPhonecondriac. (Did I just coin that?)
Click to expand...

Dont worry! I am the Doctor.. I have been giving life to bricked/frozen iphones and contributing to the world!
 
jafingi said:
I got the same thing after changing time zone. Apple logo, freezing at the loading indicator, rebooting, and then everything over again and again...

Solution is simply (and I hope you've got a backup):

1) Download the correct 6.1.4/iOS 7 ipsw from Apple
2) Connect the iPhone to your computer.
3) Now put it into DFU mode. It's a little tricky when it's frozen, because you cannot turn it off properly. So you have to press the home+lock button until the screen goes totally black, then press the home+lock button again right after for 10 seconds, and then unpress the lock button holding only the home button. Now it should start in DFU.
4) iTunes should now find your iPhone in DFU mode. Click the Restore button while holding down the alt/option key and find the downloaded ipsw.
Click to expand...

I do not have a backup in iTunes. Just recently sold my MBP. Oops... (with that said, I don't mind losing my texts, etc. and all of my pictures are on the cloud).

Now it won't exit recovery (or DFU) mode like it's supposed to. It displays that connect to iTunes screen after attempting to exit the mode. Holding both home and lock buttons, Apple logo pops up, release buttons, connect to iTunes screen immediately.
 
Last edited:
Recovery and DFU aren't the same thing. When in recovery, you see the connect to iTunes picture on your phone, when in DFU, screen stays black.

If you see the Apple logo pop up while trying to get into DFU, you held the buttons down too long, you have to let go of the power (while holding onto home) before the Apple logo comes up.

Keep trying until you get it right.

It's easier on a Windows machine if you have one. Then it's:

Connect the cable (hear USB beep)
Hold both home and power until you hear the USB disconnect beep
Let go of power but keep holding home until you hear the connect USB beep again
 
Firesign3394 said:
If you were a developer running the beta software legally, you would know how to fix these issues... ya johnson.
Click to expand...

Don't be mean, ha. :(

My phone just continues to periodically flash the Apple logo and then the recovery screen. Is this the dreaded "recovery loop"?
 
Last edited:
Dude, You are not understanding the simple instructions. You have to conenct your device to a computer via usb cable.. Open itunes software and follow the simple instructions provided after downloading the firmware.Inbox me your skype id! Will explain you on video.
 
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