All three of these are lacking in the stores as she walks off with her 73+ million dollar salary
I wish I could convince people to give me $73M to be their store manager
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Angela Ahrendts Says Apple Store Employee Retention Rate Rose to Historic High of Nearly 89% During Her Tenure
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I wish I could convince people to give me $73M to be their store manager
It's worth pointing out that even the sales employees go through two weeks of training before going onto the sales floor, which I imagine is more than most retailers!
If they are not completely knowledgeable it's not because they didn't receive good training, it's probably because they are not robots that can remember every single fact about every product in the store!
That being said, giving incorrect information - either because they are trying to sound knowledgeable, or because they are mistaken - is not acceptable as people have said. Sometimes staff are just not great at their job!
If anything, when I worked there we were encouraged to ask other staff if we weren't sure about something, or even look it up on the many internet-connected devices in the store. In fact I had a lot of staff come to me with questions, and found out after I left some staff would eavesdrop on me talking to customers because I had a good way of explaining things.
One thing I love about Apple Stores is they are not all about getting the sale (unlike many other electronics retailers), I sometimes tried to convince customers not to buy certain more expensive items because they weren't what they needed, but often they did anyway haha!
If they are not completely knowledgeable it's not because they didn't receive good training, it's probably because they are not robots that can remember every single fact about every product in the store!
That being said, giving incorrect information - either because they are trying to sound knowledgeable, or because they are mistaken - is not acceptable as people have said. Sometimes staff are just not great at their job!
If anything, when I worked there we were encouraged to ask other staff if we weren't sure about something, or even look it up on the many internet-connected devices in the store. In fact I had a lot of staff come to me with questions, and found out after I left some staff would eavesdrop on me talking to customers because I had a good way of explaining things.
One thing I love about Apple Stores is they are not all about getting the sale (unlike many other electronics retailers), I sometimes tried to convince customers not to buy certain more expensive items because they weren't what they needed, but often they did anyway haha!
You probably need to read my comment I didn't I complaint about getting help. Besides what separates Apple Store before Adrendhts took over is that the culture is different from other stores. You probably need a research for that how Apple Store come into fruition and how it became successful before Tim and Angela takes the credit.
Retention is easy when the economy is lousy; people have 'nowhere else to go.' Today, with a roaring economy, I'll bet numbers aren't nearly so high.
Sometimes, simple is right.
If she were extremely valuable to Apple and performing, she would likely still be there.
I pretty much try to keep moving, lean on anything, and on really bad days, drag my cane around with me though I hate that thing. Maybe now is the time for Apple to make some accommodations for people like us. My local DMV actually puts people in a separate line with a different seating area, but if I’m there, I just use the cane and wait it out. There are usually lots of people there worse off than I am. I suggested to let Apple know, and I think I’ll have to take my own advice on my next visit. Perhaps we can make a difference with a customer oriented leader in place.
You got me thinking that maybe they get me in and out because they see my discomfort?.
There are a lot of customers that didn t got help at the right place. Why should apple sales reps help you out with hotmail server issues on your iphone. Old people are coming to ask questions and to get help in a personal 1 to 1. And apple stores are often the only ones helping for free.Bad luck for all the others on Saturday afternoons.
I have fibromyalgia. A wooden cube or stool is not comfortable. Seems they made them that way on purpose
Because of christmas feeling for all below manager level, sales people know new products the same day like customers. If you are on vacation, there you go knowing nothing.
Not upset... But when you're not good you have to stop claiming how good something is. 89% retention is because they hired people that don't have passion for the brand and they secured a high pay retail job with a big corporation. When I was there (before Angela, When Steve Jobs was still there) you felt you were working in a place full of smart people, employee growth and career growth was exponential and it was something completely different. Apple retail nowadays is just a retail job, nothing like before.
Lol Apple may have talked about not being numbers oriented and only caring about Net Promoter Score, but that was only true if you were middling at sales. If you were very bad, you got reprimanded for not selling anything. If you were very good, you got reprimanded for your AppleCare numbers not being as high as yesterday.
The OFFICIAL GOALS for Apple retail sales as late as 2011 were:
- 60% AppleCare on Macs, 50% on iPhones
- 50% One to One on every Mac
- 25% MobileMe, factored off every iPhone AND Mac
Fair point, what I was trying to say is that they don't use high-pressure sales tactics, at least I never did nor was encouraged to.
You are right though - people who could sell a lot of product seemed to get a lot of credit with management.