Yep. Didn’t this happen to RavPower ? They got caught offering discounts for reviews and got banned on Amazon.
I’d love to buy a USA made battery pack. Was really hoping Teslas cellphone battery charger was made in USA but nope. Made in China and insanely priced.
I’ve found Amazon customer support to be terrible. For example, I reported an Amazon seller that was marking up Walmart items and then having Walmart ship it. Never heard a word back about it despite it being clearly prohibited by Amazon.
Yea this is the first time I ever heard of an Anker product doing this. Everything I've bought has been graat except for one wall charger just didn't work. They replaced it with a newer model for no additional cost.
The larger capacity can output the same wattage at a lower value of "C" and hence less warming.
The specific battery chemistry makes a big difference. However, there are often cost or density trade offs. Lithium Iron Phosphate (LiFePo) is a lot more durable but is much lower density. Lithium Titanate is the most promising I’ve seen that is actually available and used in products.
I saw various stories about some of their newer smaller models getting very hot, buy you'll have to look in to it more to get the details. Not sure if any problems were flagged as a serious concern.
Maybe that unbranded model has caught on fire but since customers have no recourse you’ll have no way of knowing. At least with established brands sold not only online but brick and mortar there’s some degree of accountability and announcements like this post when a recall arises.
Since you're interested, here's more detail, lol.
For the record they didn't ask for a better review after that. I didn't change my review either except to note what they did to fix it. I have given them good reviews for other products but it's all based on the merit of the product, but this was like 5 years ago when I had a series of issues with a few of their products (I had bought a bunch of different things). Nothing major but their response was disproportionately customer friendly compared to my issue.
That is one thing that I didn't like about Anker. They upped their prices like a year or two ago - quite a bit. They used to be a lot cheaper. My guess is people aren't buying as many small handheld batteries as they used to - I can see Anker putting a lot more effort into the Powerhouse batteries these days.
Feel the same way. Have always had good experiences with their products and customer service. I’ve had the occasional product from them fail and each time they’ve stood behind it so I’ll remain a loyal customer. I currently have a refund coming on a set of earbuds that had one side die and am having a pleasurable experience interacting with their service staff. Glad to see them stepping up on this recall. Lithium ion batteries in general are a risk so its good when manufacturers step up when a particular trend is identified in one of their products.
The brand is what gets you this recall. Without the brand, you just have to throw out the battery and buy a new one elsewhere.
Yes, I own AUKEY, RavPower, Mpow etc. The terrible company(s). but they are back on amazon under different names. Good Point!
Yea the one time I had an issue with Anker, they replaced it with a new model at no additional cost. Recently got a power bank from some unknown because of features and a good deal, but I guess it wasn't since it died in weeks, and I couldn't find anything on Amazon or their for an exchange or support.