Another repair trip to Apple

Discussion in 'MacBook Pro' started by th3goob, Mar 8, 2013.

  1. th3goob macrumors regular

    Joined:
    Jun 4, 2011
    #1
    Tomorrow im going to venture to the apple store for my appointment at the genius bar. What should i expect, my mac has been repaired 3 times, and i have the loading spinning wheel, all the time. The guy on the phone said he doesnt know what they will do. Does anybody know what i should expect?
     
  2. xShane macrumors 6502a

    xShane

    Joined:
    Nov 2, 2012
    Location:
    United States
    #2
    Depends on what kind of problems you're having and why you're taking it in in the first place. You need to be more specific.
     
  3. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #3
    Without knowing what your problem is, no one in this forum could guess any better than the Apple rep on the phone. They'll know more when they actually get your Mac and check it out.
     
  4. th3goob thread starter macrumors regular

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    Jun 4, 2011
    #4
    Ive had my HDD replaced, the logic board, the ethernet port, and the airport express. Right now, my mac will be incredibly slow(for once its running okay) If i come back from the mac being put to sleep, it'll take forever to respond to anything, and ill eventually just restart it. Sometimes skype or google chrome will run at 100% CPU usage, and sometimes more than that.
     
  5. xShane macrumors 6502a

    xShane

    Joined:
    Nov 2, 2012
    Location:
    United States
    #5
    • Have you tried using Firefox?
    • Are you using a rMBP (Retina)?
    • With that many problems, you might want to look into asking for a complete replacement. I've seen people on this forum before get their laptops completely replaced by Apple after numerous issues.
    • Try resetting the SMC and PRAM and see if that helps.
     
  6. Asuriyan macrumors 6502a

    Joined:
    Feb 4, 2013
    Location:
    Indiana
    #6
    Sounds like a hard drive, or possibly disk controller, but without knowing more that's just a shot in the dark.

    What kind of speeds are you getting on Black Magic?
     
  7. th3goob thread starter macrumors regular

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    Jun 4, 2011
    #7
    Happens with firefox also(doesnt happen with safari).
    Im using a early 2011 MBP
    Im hoping for that because my apple care runs out soon and i dont wanna be left with a dud
    and ive reset both every time i call
     
  8. leman macrumors 604

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    Oct 14, 2008
    #8
    Usually, if the computer still has problems after three repairs, they will give you a new one.
     
  9. xShane macrumors 6502a

    xShane

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    Nov 2, 2012
    Location:
    United States
    #9
    Definitely look into extending your AppleCare.

    You have a reasonably strong case for getting it replaced by Apple -- I'd push for that then.
     
  10. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #10
    That sounds like a software problem. If it was hardware, it wouldn't pick and choose which apps have problems.

    Apple aren't going to replace your laptop for a software problem, and it's unreasonable to expect them to do so.
     
  11. old-wiz macrumors G3

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    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #11
    usually replace after three repairs to the same part.
     
  12. th3goob thread starter macrumors regular

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    Jun 4, 2011
    #12
    It also happens with world of warcraft on low and ultra, i get 300% CPU usage and it completely slows down my computer, same with anything really. It lags just on opening word
     
  13. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #13
    Tell them you are sick about the repairs, you think the computer is a lemon and you want a replacement computer instead.

    Just don't yell.
     
  14. th3goob thread starter macrumors regular

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    Jun 4, 2011
    #14
    i wont yell at them, its not their problem that i got a dud
     
  15. th3goob thread starter macrumors regular

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    Jun 4, 2011
    #15
    if i were to get a replacement? what would i receive?
     
  16. Ricanlegend macrumors 6502a

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    Apr 21, 2009
    Location:
    Bronx,Ny
    #16
    An ipad or an ipod touch , your pick. If you ask nice maybe an iphone
     
  17. th3goob thread starter macrumors regular

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    Jun 4, 2011
    #17
    in all seriousness, would they give me a refurb 2011?
     
  18. l.a.rossmann macrumors 65816

    l.a.rossmann

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    May 15, 2009
    Location:
    Brooklyn
    #18
    That made my evening. Thank you!
     
  19. Rodster macrumors 68040

    Joined:
    May 15, 2007
    #19
    Yes they would find you a 2011 refurb or repair your MBP again. They sure aren't going to give you a new 2012 MBP unless you offered to pay the difference.
     
  20. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #20
    Actually, they don't swap with refurbs. If they replace it, it will be a current one.

    Although, this 100% sounds like a software issue. Have you tried reinstalling OS X?
     
  21. th3goob thread starter macrumors regular

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    Jun 4, 2011
    #21
    multiple times, usually every time i call they have me do a fresh restore
     
  22. th3goob thread starter macrumors regular

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    Jun 4, 2011
    #22
    Its not that fact that i want a new computer, i want one that works. Last night i was backing up word document files to dropbox and dropbox was using 47% of my cpu, that shouldn't be right, AT ALL. I have friends with the 2010 imac, and the 2010 13in mbp and theirs doesnt lag at all and they do video rendering and a whole lot more than me.
     
  23. Kushp14 macrumors regular

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    Jun 13, 2010
  24. th3goob thread starter macrumors regular

    Joined:
    Jun 4, 2011
    #24
    They are going to replace it, gotta make the drive again in a week. They said my 3 other repairs weren't logged for what parts were replaced
     

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