Another UPS COVID19 rant

[ChromeCrescendo]

Apparently, UPS has a time machine:

I ordered a new Mac Pro 2 weeks ago (April 14th)

On April 23rd I received a tracking number from UPS and informed my new computer would arrive by the end of the day on April 25th

On April 25th I received an email from UPS stating that, due to COVID19, my delivery would be delayed - the new delivery date would be April 26th

On April 26th, I received an email from UPS stating that, due to COVID19, my delivery would be delayed - the new delivery date would be April 27th

On April 27th, I received an email from UPS stating that, due to COVID19, my delivery would be delayed - the new delivery date would be April 28th

On April 28th, I checked my UPS account and saw that the computer arrived in New Jersey from Texas at 11:14PM and that my delivery date was now today (April 29th)

I logged into my UPS account this morning and the detailed view showed that my computer arrived at my local UPS facility (10 minutes from my home) at 5:09AM

About 20 minutes ago, I logged into my UPS account and noticed the delivery date had once again changed, due to COVID19, to April 30th

However, what was interesting is that the time stamp of this alert was 4:58PM Eastern Standard Time and, as I type this, it is only 1:23PM EST

Then, I noticed that the tracking details now showed the package arriving at my local UPS facility at 11:59AM (when it previously stated 5:09AM).

I called UPS to figure out what was going on and to tell them I would gladly drive and pick the package up myself today - the customer service rep informed me that the package had yet to be unloaded from the trailer and, as such, I would not be able pock it up until tomorrow - naturally, I left it as is to be delivered tomorrow instead

I asked him why the tracking details originally stated my package arrived at the local UPS facility at 5:09AM and I would receive the package today and were changed -- his response was that "Due to COVID19, there are many delays"

I replied that whether a package was scanned as being at a facility or not had nothing to do with COVID19 -- the package is either there at a certain time or it isn't

His response "I understand your frustration sir, but please know the UPS is committed to ensuring everyone's packages arrive safely during this pandemic"

I had had enough - I wished him well and hung up

EDIT:

I assume I will receive "First world problems" or other responses along those lines

However, it is not the delay that I am upset at, it is the blatant lying and retconning of the tracking details and then using COVID19 as an excuse

Did the package not get scanned at 5:09AM? Was it a ghost package with my tracking number?

Things do not add up

 

[AZhappyjack]

Sometimes, stuff just happens. And while it is a "first world problem", and understanding that people are dying, etc, not getting your shiny new kit can be frustrating...

It is also possible that UPS scanned the crate and/or manifest that showed the item has having arrived, but that the individual items had not yet been unloaded and scanned to be sorted for their end destination. We see that every fall with the iPhones... there's no way a carrier scans each iPhone or iPad or Mac at every point in the shipping routing...

The shipment may have arrived at your home town "on time", but due to COVID-19 issues, maybe the containers did not get uloaded and processed as expected. It happens.

Personal anecdote... I had a desk pad ordered from Amazon. I buy a lot from Amazon and I know that they have my correct mailing address. My desk pad was due "by April 22". The package was shipped with "last mile" by the USPS... and it ended up at the wrong post office, some 5 miles away.. It took the USPS a full week to sort out what happened and get it to me (it was just delivered).

Just because what UPS told you didn't happen the way you expected doesn't mean someone lied. Sometimes, stuff just happens.

 

[BrianBaughn]

I would assume the UPS person you spoke with doesn't fully understand what's going on there currently…and may never have.

I have my own COVID-19 delays here. When I receive a package I bring it inside, put it on the floor, wash my hands and leave it until tomorrow.

 

[ChromeCrescendo]

Sometimes, stuff just happens. And while it is a "first world problem", and understanding that people are dying, etc, not getting your shiny new kit can be frustrating...

It is also possible that UPS scanned the crate and/or manifest that showed the item has having arrived, but that the individual items had not yet been unloaded and scanned to be sorted for their end destination. We see that every fall with the iPhones... there's no way a carrier scans each iPhone or iPad or Mac at every point in the shipping routing...

The shipment may have arrived at your home town "on time", but due to COVID-19 issues, maybe the containers did not get uloaded and processed as expected. It happens.

Personal anecdote... I had a desk pad ordered from Amazon. I buy a lot from Amazon and I know that they have my correct mailing address. My desk pad was due "by April 22". The package was shipped with "last mile" by the USPS... and it ended up at the wrong post office, some 5 miles away.. It took the USPS a full week to sort out what happened and get it to me (it was just delivered).

Just because what UPS told you didn't happen the way you expected doesn't mean someone lied. Sometimes, stuff just happens.

Right, and I get that but, why retcon the scan in time from 5:09AM to 11:59AM? Why not leave the initial scan, which may have been a scan of the trailer itself encompassing all tracking #'s therein and then my item was scanned at 11:59AM

BUT...

the other wrinkle is that when I spoke to the customer service rep around 1PM, they informed me that nothing on that trailer had been unloaded as it did not arrive until 11:59AM

So, while I respect these essential workers and the job they are doing - why lie to customers? If there is a delay, there is a delay, why go through the above charade