Answering options menu...gone...

[JPS127]

I received an important (and expected) business call yesterday. I put in my earbuds, made sure they were recognized by my phone, but when the call came, I no longer saw the answering option menu, which I very much needed. Is there a way to toggle it on, so I can answer via iPhone, Speaker, or Earbuds (they're not Apple, by the way). It's worked in the past, but seemingly no longer.

 

[Cruncher]

It disappears if you disable "reply with message" in the FaceID Settings.

 

[JPS127]

I don't see the connection between the two functions.

 

[FreakinEurekan]

I use MFi hearing aids, and with those I just “answer.” I’d expect earphones to be the default if connected?