Answering the phone, Please help!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by wproct, Mar 27, 2015.

  1. wproct macrumors 6502

    wproct

    Joined:
    Dec 4, 2014
    Location:
    Iowa
    #1
    Hi, my wife and I both have Iphone 5s phones that we have owned since December of last year. I love my phone, and for the most part, she does too. However, one thing is driving her nuts. When she receives a phone call, she must drag the button on her screen from left to right to answer the call. For some reason, the screen doesn't recognize her touch when she attempts to do so, and she gets frustrated and winds up losing the call. I wish there was some way that we could set her phone so that she could simply hit one of the manual buttons, such as a volume key, or maybe tap her screen twice to answer the call. Maybe this is covered in the online manual, but I can't find it. Any suggestions you could give me would be greatly appreciated. I would like to see her love the phone as much as I do. Thanks!:)
     
  2. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #2
    There may be something wrong with the touch screen either hardware or software. You can try bringing it to Apple and see if they can test it. You can also try reinstalling the software since that's probably what they will tell you to do anyways.
     
  3. wproct thread starter macrumors 6502

    wproct

    Joined:
    Dec 4, 2014
    Location:
    Iowa
    #3
    Thanks for the response. I never gave it a thought, but I will switch phones with her and have her give me some calls and see if I have the same issue. If so it is a phone or software issue. Thanks again.
     
  4. wongster macrumors regular

    Joined:
    Sep 27, 2014
    #4
    i had a problem with my iPhone 5 where i was not able to slide to answer the call sometimes. my fix was to hit the volume button and then i was able to slide to answer. other than that, the touchscreen works perfectly. had this happen on my 6 like maybe once or twice but hasn't happen since.
     
  5. wproct thread starter macrumors 6502

    wproct

    Joined:
    Dec 4, 2014
    Location:
    Iowa
    #5
    Thanks, Wongster, I will relay this information to my wife.
     
  6. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #6
    Does she have the phone plugged in and charging while trying to answer the phone?
    Sometimes mine does the same when I have it plugged into the outlet to charge.
     
  7. wproct thread starter macrumors 6502

    wproct

    Joined:
    Dec 4, 2014
    Location:
    Iowa
    #7
    Nope, not plugged in to a charger, just trying to answer a call normally.
     
  8. Gin Gin macrumors regular

    Gin Gin

    Joined:
    Jun 22, 2009
    #8
    I have a 5S and I have this problem occasionally too. Usually I can eventually get it to work with repeated swipes, but once in a while I wind up missing the call. Next time it happens I'll try the volume button trick, thanks.
     
  9. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #9
    Not sure if this might be what's behind it or what would help it, but this kind of thing was one of the things that was apparently addressed in the latest iOS 8.3 update.
     
  10. wproct thread starter macrumors 6502

    wproct

    Joined:
    Dec 4, 2014
    Location:
    Iowa
    #10
    Thanks for the info, I will make sure that her phone gets the update.
     

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