That's pretty much what I thought.
This same friend has been using a Macbook for oh, maybe 6 months. She subscribed to .Mac when she got her Macbook- and asked me what it's for. So basically, her subscription is half over and she hasn't touched it. Same friend asked me how to delete documents she doesn't need anymore today, and didn't realize she could remove icons from the dock. I asked my friend why she got a Macbook, "Cause they look cool, and Photo Booth is fun!"
We also discovered the "dictionary" feature tonight.
Is this beginning to explain why she needed help with the upgrade?
Well, she seems to be doing okay with it overall 😉