Hi there, I have a 16GB iPad 2 Wifi in white. I purchased it around 4 weeks ago, anyway it has lightbleed and dead pixels. I do not live near an apple store so I sent it off to be repaired. The 'problem' was it had a dint on the corner that was flat where I had dropped it on a desk. I told them this over the phone and the CSA advised that it would not be a problem because of the lightbleed and dead pixels and this wouldnt cause it but it would be down to the technician to say. Anyway I sent it in, still hadn't heard anything and found out that they refused to repair it because of the 'malicious / accidental damage' I rang them up and got escalated to a supervisor who wasn't really helpful basically said they'd 'voided' my warranty because of it and the condition was very poor (he said he looked at pics) but it's NOT bad.... I didn't send it in because of the damage I sent it in because of the lightbleed/pixels. Anyway I'd purchased Applecare on it and demanded a refund - which he reluctantly gave. Is there anyway I can 'appeal against this' I don't have an apple store near so I can't go in and kick up a fuss. But I'll be in New York in three weeks and I'll be planning to have a word there too..