Any chance of replacement?

Discussion in 'MacBook' started by macandipodfan, Aug 26, 2009.

  1. macandipodfan macrumors member

    Joined:
    Mar 30, 2008
    #1
    So basically my Macbook is a piece of crap and keeps cracking. The first time it cracked was around the screen. Apple was able to repair it under warranty in the store.

    Then the palm rest cracked on both sides, and the underside cracked as well. Apple sent it off under warranty for replacement of the cracked parts.

    Well, I got it back, and it's cracked in another area now, on the top case below the Apple.

    I've heard that Apple usually replaces a computer if it's the third time with the same issue, especially if they caused it.

    Any chance of me getting a replacement?
     
  2. GoCubsGo macrumors Nehalem

    GoCubsGo

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    Feb 19, 2005
  3. macandipodfan thread starter macrumors member

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    Mar 30, 2008
    #3
    From what i understand, a lemon law is a law that states manufacturers of cars are obligated to make the purchase right if a car is not satisfactory.

    I don't know what this has to do with a Macbook exactly. From what I read, Apple isn't obligated to do anything.
     
  4. Tallest Skil macrumors P6

    Tallest Skil

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    #4
    The cracks are an acknowledged manufacturing defect. Apple is obligated to replace it, since they said they would.
     
  5. macandipodfan thread starter macrumors member

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    Mar 30, 2008
    #5
    I don't doubt that they would fix that particular part, but it's bound to crack again. That's why I'm wondering if I could convince them to replace the whole computer.
     
  6. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #6
    Replace the whole computer with another computer made from the same plastic that cracks? :confused:
     
  7. xUKHCx Administrator emeritus

    xUKHCx

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    Location:
    The Kop
    #7
    Not on the top case though. Mine is cracked there and they wouldn't replace that part, due to it only being cosmetic.

    The palm rest cracking is an acknowledged defect and they do it as a matter of course the top case is more down to luck with the genius.
     
  8. creon macrumors 6502

    Joined:
    Mar 19, 2009
    #8
    If there is a defect that is the fault of apple, you would think they would replace it and not call it cosmetic. I wouldn't of left the apple store until they had done something about it.

    To the OP I would take it in and voice your concern. Tell them that this has been a recurring incident and you have been without a computer at the fault of Apple. Demand action and I'm willing to bet that you will leave satisfied.
     
  9. macandipodfan thread starter macrumors member

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    Mar 30, 2008
    #9
    So now it looks like there are white spots on the screen. They aren't visible unless the screen is black, but it's definitely there. I don't recall it being there before I send it in.
     
  10. macandipodfan thread starter macrumors member

    Joined:
    Mar 30, 2008
    #10
    So right now I am pretty ticked. Not only did the "genius" not see the white spots on the screen, he also said that they no longer fix the casing for free. They wanted to charge me $40 for it!

    So no replacement and no repair.
     
  11. zap2 macrumors 604

    zap2

    Joined:
    Mar 8, 2005
    Location:
    Washington D.C
    #11
    what? I'd go back another day, see if someone else can help you out...I doing the same thing tomorrow...and I'm not paying 40 dollars for it!!!
     
  12. macandipodfan thread starter macrumors member

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    Mar 30, 2008
    #12
    I'd do that, but I live over an hour away, so it's not really an option.

    I guess I'll just live with it for now.
     
  13. iLog.Genius macrumors 601

    iLog.Genius

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    Feb 24, 2009
    Location:
    Toronto, Ontario
    #13
    Even if they did replace it, you will still get the white MacBook as a replacement which will crack again in some way anyway. It's an issue that hasn't been repaired yet. If you're looking to get a unibody MacBook (Pro), probably not going to happen.
     
  14. Vulcan macrumors 65816

    Vulcan

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    Jul 17, 2008
    Location:
    Pittsburgh, PA
    #14
    Call up AppleCare or Customer Relations. AppleCare and CR reps are typically much better than in-store geniuses.
     
  15. macandipodfan thread starter macrumors member

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    Mar 30, 2008
    #15
    Good idea, since I do have applecare. Do you know if they usually let you send it in for repair?
     

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