any data recovery experts here?

Discussion in 'Mac Basics and Help' started by patent10021, Nov 20, 2014.

  1. patent10021, Nov 20, 2014
    Last edited: Nov 21, 2014

    patent10021 macrumors 68030

    patent10021

    Joined:
    Apr 23, 2004
    #1
  2. asriznet macrumors regular

    Joined:
    Dec 21, 2013
    Location:
    Singapore
    #2
    Based on this youtube video, it does not look like the WD My Passport Ultra internal HDD has a SATA connection like typical HDDs.

    https://www.youtube.com/watch?v=xdj6WoVDTuA

    I'm not sure what connection it uses but you're in a bit of tough luck in your hands.
     
  3. TechpumpkinWD macrumors newbie

    Joined:
    Sep 18, 2014
    #3
    Hello patent10021,

    I can confirm that the WD My Passport drive do not have a SATA connector inside the enclosure. They have the USB connector integrated in the PCB, so removing the HDD from the enclosure won't help getting the data back.
    If the data you had stored there is important you could consider using professional data recovery services. You can find the list of WD Data Recovery Partners here http://support.wdc.com/recovery/index.asp?lang=en

    Hope that helps.
     
  4. patent10021, Nov 21, 2014
    Last edited: Nov 21, 2014

    patent10021 thread starter macrumors 68030

    patent10021

    Joined:
    Apr 23, 2004
    #4
    Called a recovery place and they think it will need to be converted to SATA so they can flush something to do with the sectors then convert it back to USB to be able to image it. Also it might need a header so it will cost at least $700.00 and more if it needs a donor drive.

    I can do this myself if I have the tools. I can buy the same drive to use as a donor, the USB to SATA adapter and of course the software.

    If Someone could just advise me as to what software I should use and a well-known USB to SATA adapter etc I can do this.

    LED is blinking like it does when it's reading and it sounds like it's spinning but the Mac isn't seeing it.


    This is the HDD.
    http://www.wdc.com/en/products/products.aspx?id=1000

    Is it easy to convert this WD USB HDD to SATA for recovery?

    Technically could I just remove the platter and put it in a donor HDD? Or since these WD Passports are encrypted that wouldn't work?


    EDIT:
    After taking my HDD out of the freezer WD Drive Utilities software actually saw my HDD. Before it didn't even see it. I took a screenshot quickly incase by the time it heated up the utility wouldn't see my HDD again. It says there are no volumes. Is that super bad?

    http://i.imgur.com/yUonp0Q.png


    EDIT: Now it's making a mouse-like click sound about once every minute.


    The company I contacted has this on their site.
    Is it really that difficult to convert?


    .
     
  5. patent10021 thread starter macrumors 68030

    patent10021

    Joined:
    Apr 23, 2004
    #5
    ok two new things have happened since I removed the HDD from the enclosure.

    WD Utility now says UNMOUNTED instead of NO VOLUME and now
    OSX Disk Utility actually sees it. Before it didn't. The HDD I'm trying to fix is called GREYULTRA.

    Should I be racing against the clock and trying to clone this image with Disk Utility ASAP?

    Disk Utility
    [​IMG]

    WD Utility
    [​IMG]



    HDD connectors
    [​IMG]

    HDD Board
    [​IMG]
     
  6. patent10021 thread starter macrumors 68030

    patent10021

    Joined:
    Apr 23, 2004
    #6
    ok So I went out and got a Seagate 2TB HDD to image the HDD with Disk Utility but unfortunately I got error 252.

    [​IMG]
     
  7. patent10021 thread starter macrumors 68030

    patent10021

    Joined:
    Apr 23, 2004
    #7
    More screens that might help

    DataRescue is telling me to clone but I have Carbon Cloner and it doesn't see my HDD even though DiskUtility does.

    Data Rescue
    [​IMG]

    DiskWarrior
    [​IMG]

    DiskUtility
    [​IMG]
     
  8. glenthompson macrumors 68000

    glenthompson

    Joined:
    Apr 27, 2011
    Location:
    Virginia
    #8
    If this is your only copy of the data and it's important to you, pony up the $700 and get it recovered by an expert. Your continued fiddling only puts the data more at risk of permanent loss. Use it as an expensive lesson on why you need a good backup strategy.
     
  9. patent10021 thread starter macrumors 68030

    patent10021

    Joined:
    Apr 23, 2004
    #9
    Crucial docs are on a flash drive :)

    But it would be nice if I could to get the other data for convenience sake.

    Not worth the pony. I'd rather learn how to do it on my own. Other people learned it so I can learn it.

    Thanks for the.......encouragement though.
     
  10. Fishrrman macrumors G5

    Fishrrman

    Joined:
    Feb 20, 2009
    #10
    OP wrote above:
    [[ Not worth the pony. I'd rather learn how to do it on my own. Other people learned it so I can learn it. ]]

    It could be damaged heads, platters, or the arm (actuator?) that sweeps across the platters.

    If you feel comfortable doing "drive surgery", then have at it.
    But there is no guarantee of success....
     
  11. asriznet macrumors regular

    Joined:
    Dec 21, 2013
    Location:
    Singapore
    #11
    I believe ticking sound from HDD is bad news.

    It's probably damaged from the drop.

    Were you able to clone it using disk utility instead of CCC?
     

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