Carrier Any recourse with AT&T?

Discussion in 'iPhone' started by ftlum, Oct 6, 2015.

  1. ftlum macrumors regular

    Joined:
    Oct 24, 2011
    #1
    I tried to swap my 64 gb 6s plus for a 128 today, but ran into problems. I had to use AT&T's premiere Dept, since I'm doing a 2 year contract, but no one could help me there.

    Not only could 3 people not make the exchange happen due to technical problems on their end, but even the manager said that even though all I'm doing is exchanging the phone, the whole contract starts over from a new date. This would mean I couldn't pre-order again in 2 years since I'd still be under contract. I couldn't believe there wasn't some way they could fix that problem. I decided to just keep my phone. Good thing I didn't get a 16gb phone.

    I thought I read about someone saying the person they were able to get a similar issue resolved. Does anyone know of a way to exchange my phone and still be able to preorder in 2 years time?

    Thanks!
     
  2. nrvna76 macrumors 6502

    Joined:
    Aug 4, 2010
    #2
    I'm guessing there will be no recourse. If you push it you'll be able to exchange but it's essentially returning and buying another phone. Your warranty will start on the new date, as will your contract.
     
  3. stulaw11 macrumors 65816

    Joined:
    Jan 25, 2012
    #3
    If you swap models the contract restarts, it's always been that way if you had buyer's remorse. Or you can stick with the 64gb and make it work (and save $100)
     
  4. ftlum thread starter macrumors regular

    Joined:
    Oct 24, 2011
    #4
    I'll probably just stick with the 64 gb unless someone knows a way around the problem.
    This never used to be an issue-- you used to be able to upgrade before 2 years, not that long ago. I seriously think that they WANT me to switch to tMobile! If it weren't for my unlimited data plan, I'd have switched already.
     
  5. digitard macrumors 6502a

    digitard

    Joined:
    Sep 15, 2004
    Location:
    Gilbert, AZ
    #5
    Yeah,

    I hate to say it, because I definitely get that "don't want to wait forever since it's never in stock post-release for a bit" feeling... they're right. Exchanging for another model is you returning the item in your return window, and buying the other phone. It's going to be based on the date you did the exchange since that'll be the return/purchase date.

    You may be able to get a supervisor, etc, to see if they can override it but honestly I wouldn't count on it as this probably happens a LOT post-iPhone release since they don't have MicroSD expansion.
     
  6. sqa4life macrumors regular

    Joined:
    Jun 27, 2011
    #6
    I had the same problem when I pre-ordered, then cancelled. My line got stuck in two yrs contract. They had to create an escalation ticket for someone in IT to clear the database record. Issue resolved 2 days after the ticket created.
     
  7. nrvna76 macrumors 6502

    Joined:
    Aug 4, 2010
    #7
    Aren't they supposedly getting rid of the contract option soon? It might not even be an option in two years. I'd get the phone you want to own for the next two years and not worry too much about a possible 2 week wait.. Just my opinion.
     
  8. th3r3ds0x macrumors regular

    th3r3ds0x

    Joined:
    Jul 26, 2011
    Location:
    Louisiana
    #8
    In two years you could always add a line then a month after your current phone will be off contract and you can probably ditch the line. Will cost you a bit but it's an option at least.
     
  9. ftlum thread starter macrumors regular

    Joined:
    Oct 24, 2011
    #9
    Thanks for the ideas-- yes, I still can add one more line! In fact, my daughter will be just around the age where we'll be thinking of getting her a phone anyway. Plus, tmobile's network could be very enticing by then....
     
  10. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #10
    If you do any traveling or get away from the city, T-Mo may not work well.
     
  11. ACURA2015 macrumors regular

    Joined:
    Sep 1, 2015
    Location:
    Miami, Florida
    #11
    I also have At&t as my carrier BUT NEVER do I get involved in those installment plans or contracts of any type, I rather slowly save my money throughout the whole year and simply walk into an Apple store as I did again this year, and simply pay off my iPhone at full price. On a side note At&t still tried charging me an upgrade fee of $15.00 per line when I bought my phones at full price WTF?. So be on the lookout because they will quietly charge your account, in my case I called them and they got an earful from me and credit me the fee's.
     

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