any way to get support for pencil without going to store?

Discussion in 'iPad Accessories' started by therealseebs, Feb 11, 2017.

  1. therealseebs macrumors 65816

    therealseebs

    Joined:
    Apr 14, 2010
    #1
    So, I have an apple pencil which won't take or hold a charge. It's only a couple of months old. Apple's support site appears to have no way to navigate to "support" for the pencil, though, only for the ipad. The ipad is fine, though.

    And going to an apple store is a couple hours round trip, so.
     
  2. ericwn macrumors 65816

    Joined:
    Apr 24, 2016
  3. therealseebs thread starter macrumors 65816

    therealseebs

    Joined:
    Apr 14, 2010
    #3
    So far as I can tell, applecare has no contact options for anything that isn't a listed/supportable product type. If I want to call about an ipad, they need an ipad serial number and the ipad needs to have tech support.
     
  4. ericwn macrumors 65816

    Joined:
    Apr 24, 2016
    #4
    I'm sure any product you buy has at least 90 days of phone support. Have you tried? Shouldn't make a difference when it's an iPad accessory.
     
  5. therealseebs thread starter macrumors 65816

    therealseebs

    Joined:
    Apr 14, 2010
    #5
    I believe I've had it over 90 days. But how would I try? I can't actually navigate to anything without picking a product, and the list of products to pick from has no options for "pencil". I could spend a day or two on a menu that requires me to pick from a fixed list of products, and has no options but "pick one of these or hear this menu again", but if the product I want isn't on the list, I'm not getting anywhere.

    So I'm upset, because a $100 stylus should not have a dead battery after a few months of barely being used, but so far as I can tell, there's nothing I can actually do that costs under $100 in time/materials and could result in a replacement. So I could buy another one, and just try to remember to take this one with me to a store, but I am developing a really low opinion of the batteries in this item.
     
  6. jrs22 macrumors 6502

    Joined:
    Aug 1, 2012
    #6
    I had a charging problem with my first Apple Pencil. I called a support number, maybe the one for iPads, and the customer support person wanted the serial number. It might have been on the box but I couldn't locate the box as I probably recycled it. Since I bought my pencil from Apple online I was able to download a copy of the invoice receipt, which has a product number and a serial number for the pencil. That was enough information.

    The customer support person wanted me to go to a store but even though they're not as far away from me as you it was very inconvenient at that time so I insisted that an item purchased online should be exchangeable online. That required a supervisor but it was done. I was instructed to return the broken pencil in the packing material the replacement arrived in, with an included prepaid label, so it was a very smooth process.

    The downside of doing it this way is that I received a pencil that had been returned w/o the extra tip or charging doodad. Now this pencil drops the Bluetooth connection almost very day but I'm going to try to make the exchange in a store so I get a new one.
     

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