Anybody able to get replacement phone w/ cracked screen?

[bakerster]

My screen is cracked on the bottom right and the back is kinda screwed up in the right corners from puppy getting ahold of my phone one day..

i was going to return it because of bleeding on the left side of the phone all the way down it..

am i completely out of luck now?

 

[Eyedn]

Yeah, accidental damage is not covered under the warranty.

 

[aok1975]

were you using it with a case or naked.

 

[bakerster]

nakie

 

[surfer99]

I was actually able to get mine replaced despite a small crack in the screen. I admit it was not as bad as yours since mine was more or less a hairline crack but the genius did see it and was aware of it. I was bringing it in because it was freezing up like 5 times a day and was getting out of control. Luckily the genius was a pretty cool guy and we BS'ed for a little while and before I knew it he just pulled out a new one and I was on my way. And I didnt even have an appt either, just walked in and they put me on stand by for like 15 min.

I guess the moral of the story is (as you will probably realize yourself) is that I think it truely depends on the Genius you get and how likeable you can be.