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Anybody charged with 13th IUP Payment with Pending Iphone 8 Preorder?
- Thread starter Kahsheh
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Yup. Same here. Just posted similar thread few mins ago. On call with Apple. Let’s see what response I get.
Thank you. The iPhone 8 becomes expensive if we end up paying for the full month for about 5 days of usage.
Yup pro rated works. I totally agree with that.
But someone either Apple or Citizens should have an answer or mention something.
Earlier in the week Apple told me that the existing loan would be put on a hold for 30days once pre order is done. Hearing different info from everywhere.
If you stop financing small tech widgets which crash in value... you wont have these issues and more!
I called up Citizens and they have processed the refund for the 13th payment. It DOES NOT happen automatically. You need to call Citizens for refund. Still waiting for it to reflect in my account (they said 5 days)
Agreed. But these plans are popular so you are preaching to the wrong crowd!
I just get a kick over reading threads like this.
The problem is that Apple was supposed to put the current loan on hold while your new phone is in transit. However, they didn't put the current loans on hold until after they marked the new phones as shipped. Which for some was several days after Citizens One already processed their payment.
So I talked to Citizens One who told me I need to talk to Apple who told me I need to talk to Citizens One. At this point, I'm pretty much convinced that I'm out $36.50x2 for the iPhones I returned back to Apple.
I did email Tim Cook to express my displeasure with the iPhone Upgrade Program but am unsure if that will get me anywhere.
I did email Tim Cook to express my displeasure with the iPhone Upgrade Program but am unsure if that will get me anywhere.
Try talking to Citizen's One again. They told me they have submitted refund request. I haven't received the money yet but waiting till Friday.
Apple actually supposed too or responsible for communicating an order to Citizens? Seems over the top. Citizens lending money to you and will collect monthly payments till PIF or until you turn in phone and Apple pays off your current loan.
I just received a call from a member of the Apple Executive team after my email to Tim. She stated that any payments made within 30 days of an upgrade are automatically refunded on a pro-rated basis. She also said she would be addressing this with the specialists I talked to as well as Citizens One.
In addition, I shared feedback that this information should be communicated in the order confirmation emails from Apple. She said she would bring this up with the teams in charge of this process. She also said I would be receiving an email with her direct contact information in case I do not receive the expected refund.
I'm disappointed that I had to go to Tim and the executive team, but I am happy that this is getting addressed.
In addition, I shared feedback that this information should be communicated in the order confirmation emails from Apple. She said she would bring this up with the teams in charge of this process. She also said I would be receiving an email with her direct contact information in case I do not receive the expected refund.
I'm disappointed that I had to go to Tim and the executive team, but I am happy that this is getting addressed.
I really hope that the automatic pro rated refund works. Took a lot of time to get it done via Citizens One.
Apple still hasn’t thought through it’s upgrade program properly.