Anybody charged with 13th IUP Payment with Pending Iphone 8 Preorder?

Discussion in 'iPhone' started by Kahsheh, Sep 16, 2017.

  1. Kahsheh macrumors regular

    Joined:
    Sep 14, 2016
    #1
    I was charged today for my 13th IUP payment and I will pickup my 8 on Friday. When I chatted with apple they said I need to call to be reimbursed unused days. I am curious what others are hearing from apple. Thanks in advance.
     
  2. kjotwani macrumors regular

    Joined:
    Sep 11, 2014
    #2
    Yup. Same here. Just posted similar thread few mins ago. On call with Apple. Let’s see what response I get.
     
  3. Kahsheh thread starter macrumors regular

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    Sep 14, 2016
    #3
    Thank you. The iPhone 8 becomes expensive if we end up paying for the full month for about 5 days of usage.
     
  4. kjotwani macrumors regular

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    Sep 11, 2014
    #4
    Every year iUP has some issue or the other. It’s getting more of a hassle to use the iUP
     
  5. dwd3885 macrumors 68020

    Joined:
    Dec 10, 2004
    #5
    Well i mean you have the phone now so paying for it seems like it makes sense. Why would you expect a refund for the time you've used it? Maybe prorated but I don't know if that's in the Upgrade Program terms.
     
  6. kjotwani macrumors regular

    Joined:
    Sep 11, 2014
    #6
    Yup pro rated works. I totally agree with that.
    But someone either Apple or Citizens should have an answer or mention something.

    Earlier in the week Apple told me that the existing loan would be put on a hold for 30days once pre order is done. Hearing different info from everywhere.
     
  7. Kahsheh thread starter macrumors regular

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    Sep 14, 2016
    #7

    I heard that too.
     
  8. Surfer13134 macrumors 6502a

    Joined:
    Jun 12, 2010
    Location:
    Florida
    #8
    Who does the reimbursement? Apple or Citizens one?
     
  9. kjotwani macrumors regular

    Joined:
    Sep 11, 2014
    #9
    Any updates on reimbursement (even if partial)? Already return shipped my old phone.
     
  10. techop macrumors regular

    Joined:
    Aug 14, 2007
    Location:
    Grand Rapids, MI
  11. Surfer13134 macrumors 6502a

    Joined:
    Jun 12, 2010
    Location:
    Florida
    #11
    When Apple processes your returned phone they send a refund for the 13th payment.
     
  12. Newtons Apple, Oct 4, 2017
    Last edited: Oct 4, 2017

    Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #12
    It is why I hate to give access to my banking.

    I will not do it!
     
  13. Menel macrumors 603

    Menel

    Joined:
    Aug 4, 2011
    #13
    If you stop financing small tech widgets which crash in value... you wont have these issues and more!
     
  14. kjotwani macrumors regular

    Joined:
    Sep 11, 2014
    #14
    I called up Citizens and they have processed the refund for the 13th payment. It DOES NOT happen automatically. You need to call Citizens for refund. Still waiting for it to reflect in my account (they said 5 days)
     
  15. bufffilm Suspended

    bufffilm

    Joined:
    May 3, 2011
    #15
    Agreed. But these plans are popular so you are preaching to the wrong crowd!

    I just get a kick over reading threads like this. :D
     
  16. techop macrumors regular

    Joined:
    Aug 14, 2007
    Location:
    Grand Rapids, MI
    #16
    The problem is that Apple was supposed to put the current loan on hold while your new phone is in transit. However, they didn't put the current loans on hold until after they marked the new phones as shipped. Which for some was several days after Citizens One already processed their payment.
     
  17. techop macrumors regular

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    Aug 14, 2007
    Location:
    Grand Rapids, MI
    #17
    So I talked to Citizens One who told me I need to talk to Apple who told me I need to talk to Citizens One. At this point, I'm pretty much convinced that I'm out $36.50x2 for the iPhones I returned back to Apple.

    I did email Tim Cook to express my displeasure with the iPhone Upgrade Program but am unsure if that will get me anywhere.
     
  18. kjotwani macrumors regular

    Joined:
    Sep 11, 2014
    #18
    Try talking to Citizen's One again. They told me they have submitted refund request. I haven't received the money yet but waiting till Friday.
     
  19. Wags macrumors 65816

    Joined:
    Mar 5, 2006
    Location:
    Nebraska, USA
    #19
    Apple actually supposed too or responsible for communicating an order to Citizens? Seems over the top. Citizens lending money to you and will collect monthly payments till PIF or until you turn in phone and Apple pays off your current loan.
     
  20. kjotwani macrumors regular

    Joined:
    Sep 11, 2014
    #20
    Citizen’s one refunded me the amount for the 13th payment. Reflecting in my statements today.
     
  21. techop macrumors regular

    Joined:
    Aug 14, 2007
    Location:
    Grand Rapids, MI
    #21
    I just received a call from a member of the Apple Executive team after my email to Tim. She stated that any payments made within 30 days of an upgrade are automatically refunded on a pro-rated basis. She also said she would be addressing this with the specialists I talked to as well as Citizens One.

    In addition, I shared feedback that this information should be communicated in the order confirmation emails from Apple. She said she would bring this up with the teams in charge of this process. She also said I would be receiving an email with her direct contact information in case I do not receive the expected refund.

    I'm disappointed that I had to go to Tim and the executive team, but I am happy that this is getting addressed.
     
  22. kjotwani macrumors regular

    Joined:
    Sep 11, 2014
    #22
    I really hope that the automatic pro rated refund works. Took a lot of time to get it done via Citizens One.
    Apple still hasn’t thought through it’s upgrade program properly.
     
  23. Kahsheh thread starter macrumors regular

    Joined:
    Sep 14, 2016
    #23
    I just wanted to report back that I received a refund from Citizen's. It was a partial refund for the unused days. I did not have to call, the refund showed up a week later.

    I preordered my 8 for store pick up and returned the 7 at the store.
     

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22 September 16, 2017