Anybody else having issues checking order status?

Discussion in 'iPhone' started by CruiseToGo, Sep 12, 2014.

  1. CruiseToGo macrumors member

    Joined:
    Sep 22, 2012
    #1
    I ordered the 64GB, space gray 6 plus at 4am eastern, this morning and have an email confirmation for delivery 9/19, however, I am unable to access the order status online. I just keep getting

    We're Sorry.
    Something went wrong with your request. Please try again later.



    Anyone else having this issue? I already called apple twice and their automated system just says were busy. There was an issue with a duplicate order that I need to check on.
     
  2. yanki01 macrumors 68040

    yanki01

    Joined:
    Feb 28, 2009
    Location:
    Texas
    #2
    I'm able to see mine. wait a little later, don't freak out.
     
  3. spiezer macrumors member

    Joined:
    Jul 5, 2009
    #3
    Same issue here. I was able to view it earlier so I'm guessing it's just a temporary outage. (6, 64 GB, Silver)

    Can't wait til it gets here :D
     
  4. Rud3Bwoy Suspended

    Rud3Bwoy

    Joined:
    Oct 9, 2011
    #4
    ordered from verizon cancelled then did it through apple.right away i seen my info on the order page
     
  5. GeniusJon macrumors regular

    Joined:
    Nov 26, 2011
    Location:
    Canada
    #5
    This happens whenever Apple is bombarded with a lot of orders (think Black Friday, product launches).

    The page should be up in the next few days.
     
  6. davecom macrumors member

    Joined:
    Aug 10, 2009
    #6
    I'm having the same issue. I tried calling Apple and it said the call volume is too high to take my call. I wouldn't worry too much yet - give it a day. Things are out of control right now.
     
  7. menist macrumors regular

    menist

    Joined:
    Jun 10, 2010
    Location:
    California
    #7
    Their site is hammered, site is down, chat is down, phone support is down.
     
  8. Chupa Chupa macrumors G5

    Chupa Chupa

    Joined:
    Jul 16, 2002
    #8
    I wouldn't worry just yet if you have an email confirmation#. This is typical on big pre-order launches. Apple's system can't keep up. Try again much later today or tomorrow when the fury calms down. If you still have issues then get guidance from Apple.
     
  9. G-Ziss macrumors regular

    Joined:
    Sep 11, 2014
  10. iphone1105 macrumors 68020

    iphone1105

    Joined:
    Oct 8, 2009
    #10
    So Apple released a phone today, have you heard? It usually and does create issues with their site, this is normal, chill, geez.
     
  11. bouldermac macrumors member

    Joined:
    Jun 23, 2010
    #11
    Mine is doing the same.

    I have the email confirm and see the charge on my card....feeling OK for now about it.
     
  12. nlkccom macrumors 6502a

    Joined:
    Sep 18, 2008
  13. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #13
    It will get updated - relax, the system is under duress with high volumes of pre-orders.
     
  14. bbates123 macrumors 6502

    Joined:
    Jul 2, 2010
    #14
    Anybody else having issues checking order status?

    When I log on to my account on Apple.com I'm unable to check order status. I keep getting a message saying "We're sorry, something went wrong with your request."
     
  15. iSlanderous macrumors regular

    Joined:
    Jul 17, 2010
    Location:
    Brooklyn, NY
    #15
    It's probably because were all hammering it trying to check the status of our orders.
     
  16. bbates123 macrumors 6502

    Joined:
    Jul 2, 2010
    #16
    Yep, that would be my guess too. Just want to make sure it's not just me.
     
  17. yanki01 macrumors 68040

    yanki01

    Joined:
    Feb 28, 2009
    Location:
    Texas
  18. Photography macrumors 65816

    Photography

    Joined:
    Apr 10, 2007
    #18
    It's working here for me now, but it's been intermittently down throughout the morning.
     
  19. markyr17 macrumors 65816

    markyr17

    Joined:
    Apr 8, 2010
  20. guitarwiz23 macrumors member

    Joined:
    Aug 4, 2011
    #20
    See you have people like me who actually have an issue that they need to log on to address such as a payment not going through properly. Then there are those that are sitting there needlessly refreshing the page trying to check if their order went through even though they have a confirmation email saying it did.
     
  21. bbates123 macrumors 6502

    Joined:
    Jul 2, 2010
    #22
    In my case, I need to change the shipping address on my order. I'll just wait till tomorrow.
     
  22. bendrumin macrumors 6502

    Joined:
    Jun 23, 2009
    Location:
    Minneapolis
    #23
    In my case I need to cancel my order before 9AM so I can get my reserved phone.
     
  23. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #24
    I assumed the site would be hammered so I'm not even going to try checking my order status till tomorrow.
     
  24. Benenstein macrumors regular

    Joined:
    Jan 5, 2011
    Location:
    Illinois
    #25
    I need to change the shipping address as well. If you bought a phone through Apple on an AT&T plan, and need to change the shipping address, then you have to call. That's the boat that I'm in. I have currently been on hold for 40 minutes.
     

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