Other Anybody else love seeing these reviews with complaints (detail complaints)

x-evil-x

macrumors 601
Original poster
Jul 13, 2008
4,772
2,583
Apple goes to all lengths to make the most premium phones and leaves out the customer service and Feel you should get from a high end phone.

-They got rid of the dongle in the box for no reason$$$

-They dont offer the phones at 128 gig for base model $$$(sorry this should be done for customers to feel good about coming back year after year) A 1000$ phone in 2018 should come with 128 standard and not upset each and every damn customer to the 256 gig because they know they can get away with it to pocket their bank account even more on top of a luxury phone.

- Charging brick should be Fast charging and should come with a Usb c instead of usb. Why? Well They ONLY offer usb machines in their lineup since 2016... Two years later and they want to make money on people upgrading to different cables and charging bricks.

I feel like if more and more people complain Apple might listen and might start acting like a company that wants to keep their customers happy. I think its pretty bad about the little things that dont continue From the luxury feel these phones are now to keeping customers happy and not feeling like apple is just in it for the money.

I know some of you are going say well hey im fine with a 64 gig phone I only use so and so storage. That is NOT the point in this. The point is these are luxury phones and they should come with The best... EVERYWHERE. Not nickel and dime the people that actually use over 64 gigs of storage and dont want a 256 gig for 150$ more. Thats the point in the complaint with the storage sizes.

What does everyone think?
Will apple listen and want to make their customers feel like they are coming back to a company that only cares about their money?
Just like people returning to their favorite barber 20 years down the road, or that favorite restaurant owned for 20+ years that they just feel welcomed at.
Thoughts?

One of the Best reviews ive seen

 

x-evil-x

macrumors 601
Original poster
Jul 13, 2008
4,772
2,583
This is like beating a dead horse!

It is what it is.

You got to like or move on.
its a discussion is all. A lot of people seem ok with it. Im not ok with it but I still buy their stuff because I like it. I just want to feel not like im being cheated
[doublepost=1537537706][/doublepost]
People will complaint no matter what. And yet, people still buy Apple product.

As Steve Job puts it, "customers don't know what they want until we've shown them."
that doesnt make sense for these type of complaints. We have what they are offering but for a $$$. Its not like we dont know what it is yet
 

yanki01

macrumors 68040
Feb 28, 2009
3,507
1,619
Texas
-months of speculation and leaks
-keynote
-complaints or compliments
-pre-order cluster****
-why hasn't mine shipped? track it via flight. official iPhone delivery threads pop-up
-delivery day!
-#bendgate, yellow screen, chiped, you're holding it wrong, NO DONGLE!
-rest
-repeat
 

Newtons Apple

Suspended
Mar 12, 2014
22,759
15,219
Jacksonville, Florida
its a discussion is all. A lot of people seem ok with it. Im not ok with it but I still buy their stuff because I like it. I just want to feel not like im being cheated
How do you feel like you were cheated. Was something promised that they did not deliver?

Do you feel cheated because Apple is not listening to you?
 

Nde

macrumors 6502a
Feb 12, 2008
629
36
Los Angeles, CA
its a discussion is all. A lot of people seem ok with it. Im not ok with it but I still buy their stuff because I like it. I just want to feel not like im being cheated
[doublepost=1537537706][/doublepost]
that doesnt make sense for these type of complaints. We have what they are offering but for a $$$. Its not like we dont know what it is yet
As a long term shareholder of Apple, I personally believe Apple is moving at the right direction.
 

rdowty

macrumors 6502a
Oct 5, 2008
666
111
The fast charger would have been nice. Mostly because I could use more USB-C to Lightning cables instead of USB-A to Lightning ones. I bet that 18w fast charger that was rumored to come with the new iPhones is coming with the new iPads.
 

Detonation

macrumors member
Apr 29, 2015
41
43
I feel like if more and more people complain Apple might listen and might start acting like a company that wants to keep their customers happy.
That would conflict with their interest in keeping their investors happy. Apple has always done this kind of stuff, and they will continue to push the limit on their profit margins. With all the money they have I'm sure they have very detailed, accurate market analysis of what the breaking point is before they're turning away too many potential customers.

I'm not saying I (as a consumer) like it, but there's a reason why they're a trillion dollar company.
 

x-evil-x

macrumors 601
Original poster
Jul 13, 2008
4,772
2,583
That would conflict with their interest in keeping their investors happy. Apple has always done this kind of stuff, and they will continue to push the limit on their profit margins. With all the money they have I'm sure they have very detailed, accurate market analysis of what the breaking point is before they're turning away too many potential customers.

I'm not saying I (as a consumer) like it, but there's a reason why they're a trillion dollar company.
They also have to think more long term I think little things they can be including will keep around more customers long term than the way its going now.
Time will tell.

Good article from a few years back.
https://9to5mac.com/2015/10/19/opinion-aapl-greedy-steve-jobs/
 
Last edited:

adammull

macrumors 6502a
Jun 14, 2009
699
283
I gladly bought one but would prefer 128Gb as base. Oh well. I will still love it.
 

Azzin

macrumors 601
Jun 23, 2010
4,245
1,638
London, England.
Apple goes to all lengths to make the most premium phones and leaves out the customer service and Feel you should get from a high end phone.

-They got rid of the dongle in the box for no reason$$$

-They dont offer the phones at 128 gig for base model $$$(sorry this should be done for customers to feel good about coming back year after year) A 1000$ phone in 2018 should come with 128 standard and not upset each and every damn customer to the 256 gig because they know they can get away with it to pocket their bank account even more on top of a luxury phone.

- Charging brick should be Fast charging and should come with a Usb c instead of usb. Why? Well They ONLY offer usb machines in their lineup since 2016... Two years later and they want to make money on people upgrading to different cables and charging bricks.

I feel like if more and more people complain Apple might listen and might start acting like a company that wants to keep their customers happy. I think its pretty bad about the little things that dont continue From the luxury feel these phones are now to keeping customers happy and not feeling like apple is just in it for the money.

I know some of you are going say well hey im fine with a 64 gig phone I only use so and so storage. That is NOT the point in this. The point is these are luxury phones and they should come with The best... EVERYWHERE. Not nickel and dime the people that actually use over 64 gigs of storage and dont want a 256 gig for 150$ more. Thats the point in the complaint with the storage sizes.

What does everyone think?
Will apple listen and want to make their customers feel like they are coming back to a company that only cares about their money?
Just like people returning to their favorite barber 20 years down the road, or that favorite restaurant owned for 20+ years that they just feel welcomed at.
Thoughts?

One of the Best reviews ive seen

Go and develop and produce something better?

The sales numbers will speak for themselves, always have done, always will.

The market always decides.
[doublepost=1537540847][/doublepost]
its not a deal breaker. its just not the best business practice imo
100% of AAPL shareholders say you’re wrong.
 
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DNichter

macrumors G3
Apr 27, 2015
8,988
10,104
Philadelphia, PA
its not a deal breaker. its just not the best business practice imo
Well it's probably a good business practice for Apple, but I get it. It would definitely be nice to at least have a fast charger. I really just charge overnight though and never worry about my battery.
 
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x-evil-x

macrumors 601
Original poster
Jul 13, 2008
4,772
2,583
Greed is not the best business practice. It might seem good for Apple for now but continuing to do so could go very wrong for them like it has in the past. Without jobs I see things accelerating out of control honestly. Hopefully they catch on sooner then later
 

Böhme417

macrumors 6502a
Mar 11, 2009
602
654
I do like seeing complaints in these reviews. The thing I wish for the most, though, is for them to receive some booing during one of their product announcement events when something really stupid or underwhelming is announced.
 

Jman13

macrumors 68000
Aug 7, 2011
1,514
151
Columbus, OH
I agree with you 100%. It's Apple snowing their customer base, because already people justify the very high price, and compared to the competition, the actual price for feature parity is far higher.

Completely ignoring which phone you personally would go for, let's simply look at the two highest priced phones for Android and iOS.

Xs Max 64GB: $1,099
Galaxy Note 9 128GB: $999

We start with a $100 premium for the iPhone of similar screen size, but also start with a storage benefit. If you are one of the many that need more than 64GB, but don't really need 256 GB, you now need to pony up that little extra.

Now we're up to a $250 premium.

But the Note 9 has a fast charger in the box. So the iPhone user needs to buy that to get that feature that is included in the phone. Add $50, and we're up to a $300 premium.

No headphone jack, so if you want to use your own wired headphones, add another $9. Now it's a $309 premium. Oh, and you need a USB-C to lightning cable? That's another $19. We're up to $328. (the Note 9 includes a USB-C to USB-C cable in the box, plus a C to A adapter if you want to use the A plug).

Oh, and there's extra sales tax on all of that, so, figuring around 8% sales tax, that adds another $26. So now we're up to a $354 premium, just to get feature parity at the base level. And all this against the MOST EXPENSIVE competitor. Nevermind the fact that the S9+ is basically the same, save for the S pen, and is $250 cheaper still...nor the other WAY cheaper devices that include most of these things in the box for even cheaper still! (OnePlus 6 128GB is $579 and includes the fastest fast charger in the business).

That's huge...and that's $254 more just for things that Apple should have included at this price point, and didn't. The fact people buy into it astonishes me.
 
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DNichter

macrumors G3
Apr 27, 2015
8,988
10,104
Philadelphia, PA
Greed is not the best business practice. It might seem good for Apple for now but continuing to do so could go very wrong for them like it has in the past. Without jobs I see things accelerating out of control honestly. Hopefully they catch on sooner then later
That's fair. I don't personally worry about such things because I can't control them. The market ultimately dictates what Apple can and cannot do. If it's a negative for enough people, they will feel the impact. If a companies practices overtake the value that their products bring me, I don't buy. So far, that hasn't happened with Apple. I don't even think about the stuff you mentioned. That doesn't mean your point isn't valid, it just means it doesn't make a difference to a lot of people (maybe naively).
 
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GrumpyMom

macrumors G3
Sep 11, 2014
8,690
12,408
I’m not too fussed about the accessories being included or not. It’s the base prices that are kind of scary. Among a lot of couples I know, in casual nosing around I see it’s going to go back to one spouse upgrades and the other (usually the wife) gets the hand me downs or stays put on what they have.

None of the children I’ve heard of are in line to get a new iPhone this year, not even the older models still being sold and there’s more than a few who won’t be happy the SE won’t be available for their kids anymore. Some of the little brothers and sisters are finally reaching the age where they will be allowed to have phones of their own and it’s going to be a bit awkward if they get something larger and more expensive than the SE’s their older siblings are still using.

A bunch of us got those for our kids a couple of years ago. They were a great size and price for that age group.

Kids don’t need Face ID either. That’s a delicate luxury that adds cost. If we want our kids on iOS, there’s no ideal option anymore.
 

TroyBoy30

macrumors 68020
Jun 9, 2009
2,298
930
Atlanta GA
I agree with you 100%. It's Apple snowing their customer base, because already people justify the very high price, and compared to the competition, the actual price for feature parity is far higher.

Completely ignoring which phone you personally would go for, let's simply look at the two highest priced phones for Android and iOS.

Xs Max 64GB: $1,099
Galaxy Note 9 128GB: $999

We start with a $100 premium for the iPhone of similar screen size, but also start with a storage benefit. If you are one of the many that need more than 64GB, but don't really need 256 GB, you now need to pony up that little extra.

Now we're up to a $250 premium.

But the Note 9 has a fast charger in the box. So the iPhone user needs to buy that to get that feature that is included in the phone. Add $50, and we're up to a $300 premium.

No headphone jack, so if you want to use your own wired headphones, add another $9. Now it's a $309 premium. Oh, and you need a USB-C to lightning cable? That's another $19. We're up to $328. (the Note 9 includes a USB-C to USB-C cable in the box, plus a C to A adapter if you want to use the A plug).

Oh, and there's extra sales tax on all of that, so, figuring around 8% sales tax, that adds another $26. So now we're up to a $354 premium, just to get feature parity at the base level. And all this against the MOST EXPENSIVE competitor. Nevermind the fact that the S9+ is basically the same, save for the S pen, and is $250 cheaper still...nor the other WAY cheaper devices that include most of these things in the box for even cheaper still! (OnePlus 6 128GB is $579 and includes the fastest fast charger in the business).

That's huge...and that's $254 more just for things that Apple should have included at this price point, and didn't. The fact people buy into it astonishes me.
$254 is the deal of a lifetime not to have a samsung phone with touchwiz. touchwiz is the debbil!
 

Jman13

macrumors 68000
Aug 7, 2011
1,514
151
Columbus, OH
$254 is the deal of a lifetime not to have a samsung phone with touchwiz. touchwiz is the debbil!
I mean, I'm no fan of Samsung's skin either....I have a OnePlus 6, and I love it. Very light skin, and the changes are all improvements...fast updates (got Pie today), excellent hardware, beautiful screen, good cameras, super fast, and very reasonably priced. When I switched to Android 2.5 years ago, I did it mainly because I was bored of the lack of customization (and hated the jailbreaking runaround...I did that for a few years), and was upset at the headphone jack removal to come on the 7. Of course, now most Android manufacturers are also removing it, but I have personally transitioned to mostly bluetooth anyway, so it isn't as big a deal for me now as it was then. Thing is...after switching, I actually like Android a LOT more than iOS, and unless Apple massively opens up options for the user in future iOS releases, I don't see myself ever coming back...but never say never. :)

I do follow the iPhone launches though...I owned every iPhone from the 3Gs to the 6S, and enjoyed them very much. The launch days were always fun (My post about getting the iPhone 5 popped up in my facebook feed today)....Apple just has gotten a bit nuts IMO with their nickel and diming. It's one thing to sell a high end product and position it as the 'premium' device. I may not view it as worth the extra cost for what you get, but that's opinion. It's the high luxury price combined with removing things just so you can pay extra for them post-sale. It's the ultimate in cheaping out.

My wife still uses my old 6S and will probably upgrade to something else in the next year...perhaps an XR...perhaps an 8. Not sure. She's very much in the iOS space and doesn't really want to learn a new mobile OS.
 
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