Anybody get an AT&T sanctioned Unlock?

I did mine through chat at about 2 this afternoon. The agent said she had to submit a ticket and it would be done in 5-7 days. Not sure why the delay. I'm an AT&T customer, and the phone was purchased three years ago on my current account. I've upgraded to the 4S, so the IMEI should be clear. I wonder if some of the agents either don't know how to do it or are just lazy.
 
thelatinist said:
I did mine through chat at about 2 this afternoon. The agent said she had to submit a ticket and it would be done in 5-7 days. Not sure why the delay. I'm an AT&T customer, and the phone was purchased three years ago on my current account. I've upgraded to the 4S, so the IMEI should be clear. I wonder if some of the agents either don't know how to do it or are just lazy.
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Have you tried restoring? The agent told me that it would take couple of hours. I am restoring my iphone 4 as of now but am downloading the ios5.1 update.
 
Update: used the liveperson chat at around 3 PM. Just restored my iphone, and got the Message telling me that it is unlocked. I put in my T-mobile pay as you go sim card and voila it worked.
 
Shadowbech said:
Update: used the liveperson chat at around 3 PM. Just restored my iphone, and got the Message telling me that it is unlocked. I put in my T-mobile pay as you go sim card and voila it worked.
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Do you have an account with at&t?

I called in few days ago, rep told to wait till 4/16 for the case thing that some people have. I don't have an account nor ever had one with AT&T. I called in to get my 3GS unlocked. They couldn't find my phone in there database. (I bought the iPhone from a guy on craiglist, but I had to replace the iPhone at an local apple store because it had problems). So do you think they will unlock it?
 
Holoshed said:
I have found a direct link for all of those who do not wish to call AT&T. In all truth this is a backdoor to their chat technical support. It works because AT&T does not use a in house hosted chat so all it takes is a crafty tweak to the liveperson url (a well known live chat support external hosted service).

You may be waiting for a 20-30 mins but it beats calling right?

The url is: https://sales.liveperson.net/hc/518...=WirelessSupportChat&SESSIONVAR!Section=MyATT

and I wrote about my experience here: http://geekmeans.com/so-you-want-to-unlock-your-att-iphone
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Thanks.
I went to that link, chatted with a representative, and 10 minutes later I got an email from AT&T telling me that my iPhone is eligible for unlocked. I don't have any AT&T account and have never been a customer of AT&T. I restored to 5.1 and my T-Mobile SIM card started working but never received the unlock message on iTunes. Now downgraded back to iOS 5.0.1 for untethered jailbreak.
IMG_0001.PNG
 
I used the link above, and it was unlocked in 10 minutes. I'm still shocked AT&T is doing this.
 
terraphantm said:
I got it done on my 64GB 4S a few hours ago. I originally submitted an unlock yesterday but it didn't seem to go through. I resubmitted today, and it came instantly.
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so were you on contract or what cause i have 6 different 4s units in my family that I'm trying to unlock and i always get the run around n my entire account is off contract
 
BigB82 said:
so were you on contract or what cause i have 6 different 4s units in my family that I'm trying to unlock and i always get the run around n my entire account is off contract
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I would like to know also. I bought my 4S from Craigslist and it seems like the guy I bought it from was going to pay the ETF. I wonder if my phone qualifies :D
 
Im glad I could help you guys out. I was happy they don't host their own chat service like Sprint does. Makes it so much easier.

In general I hate calling if I don't have to and the chat seems pretty quick.
 
Supraking said:
Thanks.
I went to that link, chatted with a representative, and 10 minutes later I got an email from AT&T telling me that my iPhone is eligible for unlocked. I don't have any AT&T account and have never been a customer of AT&T. I restored to 5.1 and my T-Mobile SIM card started working but never received the unlock message on iTunes. Now downgraded back to iOS 5.0.1 for untethered jailbreak.
View attachment 335373
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what number did u write in order to chat? did u tell them that u dont have an account or u r not an AT&T customer?

i chatted with the representative she said my iphone isnt eligible for unlock. she said that it has no sim. i dont understand what does she mean by that? can any one help me in that? i told her that i bought my iPhone from ebay! all she said was ur fone isnt eligible for unlock. it is not associated with AT&T.
 
MuGeN PoWeR said:
what number did u write in order to chat? did u tell them that u dont have an account or u r not an AT&T customer?

i chatted with the representative she said my iphone isnt eligible for unlock. she said that it has no sim. i dont understand what does she mean by that? can any one help me in that? i told her that i bought my iPhone from ebay! all she said was ur fone isnt eligible for unlock. it is not associated with AT&T.
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TrY again, use fake number, say you bought phone used, say you don't know original owner info if asked.

Don't listen to one dumb rep, if 5 in a row say same thing then ok.
 
KoG506 said:
Do you have an account with at&t?

I called in few days ago, rep told to wait till 4/16 for the case thing that some people have. I don't have an account nor ever had one with AT&T. I called in to get my 3GS unlocked. They couldn't find my phone in there database. (I bought the iPhone from a guy on craiglist, but I had to replace the iPhone at an local apple store because it had problems). So do you think they will unlock it?
Click to expand...

Yes I have an account with AT&T.

Apple won't unlock the phone, you will have to call AT&T. Also if you know or still can contact your seller, give him/her a call and if he is nice enough he may request an unlock and that is if he is the original owner of that device and has at&t account.

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Supraking said:
Thanks.
I went to that link, chatted with a representative, and 10 minutes later I got an email from AT&T telling me that my iPhone is eligible for unlocked. I don't have any AT&T account and have never been a customer of AT&T. I restored to 5.1 and my T-Mobile SIM card started working but never received the unlock message on iTunes. Now downgraded back to iOS 5.0.1 for untethered jailbreak.
View attachment 335373
Click to expand...

Well it can take a while, the representative I talked to submitted the form while I was chatting with him/her, and told me that it will take couple of hours. So 3 hours after I called, my phone was unlocked and is on tmobile prepaid.

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BigB82 said:
so were you on contract or what cause i have 6 different 4s units in my family that I'm trying to unlock and i always get the run around n my entire account is off contract
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If the phone was currently on contract, AT&T will not unlock it. If you purchased it off contract, you should be able to unlock it.

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MuGeN PoWeR said:
what number did u write in order to chat? did u tell them that u dont have an account or u r not an AT&T customer?

i chatted with the representative she said my iphone isnt eligible for unlock. she said that it has no sim. i dont understand what does she mean by that? can any one help me in that? i told her that i bought my iPhone from ebay! all she said was ur fone isnt eligible for unlock. it is not associated with AT&T.
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Are you sure you purchased an iPhone from ebay that specifically stated it is for AT&T only?

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Holoshed said:
Im glad I could help you guys out. I was happy they don't host their own chat service like Sprint does. Makes it so much easier.

In general I hate calling if I don't have to and the chat seems pretty quick.
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Same here I hate calling, every time I call someone that I don't know, I always get anxious/nervous and I can barely speak and with loss of words.
 
If you desperate to get your iPhone unlocked, keep trying. I was denied by AT&T twice saying that it wasn't eligible since it was apparently associated with the previous owners account. I gave it another shot and the rep immediately processed my unlock after I gave her the IMEI, no questions asked. 2 minutes after the chat, I got an email with the PDF attachment saying that "We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked."

It seems like it's really up to the rep on whether or not they want to unlock your iPhone or not. Some are definitely stricter than others.
 
Tried Monday morning and the lady who chatted with me online lied to me, I didn't even get an email or case number. So I tried Wednesday again at noon and this time I got a case number and My 3GS was unlocked in the evening. But I did not receive any email about this though.
 
I got mine unlocked Tuesday, took about 40 minutes being on the phone because I have a iPhone 4 that was replaced by Apple this past Nov. They tried to say I wasn't eligible but they contacted Apple and verified I was out of contract with the original. I am jailbroken as well and kept the untether using redsn0w to deactivate my phone so I wouldn't have to restore.:D
 
Limiting number of phones that can be unlocked?

I have 6 phones on my account and 4 other iphones older ones 3g 3gs and 4 sitting around but they said you can only do 4 a year? what kind of crap is that? what do they care?
 
They told me mine is not eligible because it is an AT & T company owned device.

Does this mean the guy I bought it from stole it from his company or something? The rep wasn't exactly clear about it. He just said: 'You're not even supposed to have it'.

Kind of ****** :/
 
Shadowbech said:
[/COLOR]

Are you sure you purchased an iPhone from ebay that specifically stated it is for AT&T only?

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Click to expand...

yeah man its model is MC 318LL which clearly shows its AT&T!

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Holoshed said:
TrY again, use fake number, say you bought phone used, say you don't know original owner info if asked.

Don't listen to one dumb rep, if 5 in a row say same thing then ok.
Click to expand...

gonna try again right now! i hope i succeed!
 
BigB82 said:
I have 6 phones on my account and 4 other iphones older ones 3g 3gs and 4 sitting around but they said you can only do 4 a year? what kind of crap is that? what do they care?
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I heard its 5 per line per year.
Try again, you will get someone that will be willing to help.
 
to those WITHOUT an ATT account, what info are you putting in at the beginning of the chat that is require i.e., account number, phone number etc...
 
Wonder how long it will take till we see ebay auctions about getting iphones unlocked from AT&T?
A rep working for AT&T could make a killing by entering IMEI numbers to the unlock database.:)
 
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