Anyone actually used AppleCare+

[janeauburn]

to replace a phone? Was it easy?

 

[LoliS]

I have used it many times. You have 2 options:

1) make a genius bar appointment and take your phone in; or

2) call 1-800-My-iPhone and have them mail you a replacement - they will charge your credit card for the non-return fee and when you mail your broken/defective device back, they refund it. If your device has accidental damage, they charge you the $99 deductible + sales tax.
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to replace a phone? Was it easy?

Is your device damaged or defective?

 

[eyoungren]

to replace a phone? Was it easy?

It's easy with or without AC+.

But yes, I've used it to replace an iPhone 5 twice.

 

[Ladybug]

I replaced a iPhone 4s once. Since then I just skip the AC altogether. Using Apple Care was easy though.

 

[BeefCake 15]

I have used it many times. You have 2 options:

1) make a genius bar appointment and take your phone in; or

2) call 1-800-My-iPhone and have them mail you a replacement - they will charge your credit card for the non-return fee and when you mail your broken/defective device back, they refund it. If your device has accidental damage, they charge you the $99 deductible + sales tax.
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Is your device damaged or defective?

The only problem with option 2 is they said they will refund me the charge on my card but NOT the sales tax associated with that charge...I ended up doing option 1 because of it.

 

[LoliS]

The only problem with option 2 is they said they will refund me the charge on my card but NOT the sales tax associated with that charge...I ended up doing option 1 because of it.

Well whomever you spoke to gave you false info. They refund the entire amount. They can't legally collect sales tax on something they refund since no sales tax is owed.

 

[BeefCake 15]

Well whomever you spoke to gave you false info. They refund the entire amount. They can't legally collect sales tax on something they refund since no sales tax is owed.

Yeah that's what I tried to explain to him... figured won't risk it and took a drive to the store for pickup instead.

 

[Mac Tyson]

Had an issue with iphone 7 home button vibrating 'loose' and sometimes strong. They swapped it with a new one. In and out in about 20mins.

 

[Foggydog]

to replace a phone? Was it easy?

ASUGRAD1999 just had his phone replaced. It seems that Apple are is indeed worth the money if you leave your phone on the roof of your car and drive off.

 

[LoliS]

ASUGRAD1999 just had his phone replaced. It seems that Apple are is indeed worth the money if you leave your phone on the roof of your car and drive off.

Or if you spill a beverage on it or drop it in the pool. Plus it covers the headphones, cable and charger.

 

[OriginalAppleGuy]

My 5S home button started having a problem. Went to the Apple store after scheduling a genius appointment around lunch time. In and out in the time it took for them to walk to the back, get a new or refurb phone and hand it to me. Awesome experience!