So, I ordered an 11" Macbook Air from Amazon marketplace; seller claimed it was brand new in box, received as a gift, didn't need it etc. Paid with my Amex. Promptly got a shipping number, signed for it this afternoon, left it on the couch since I wasn't feeling well, and finally opened it tonight. There's nothing inside but a half-ream or so of blank paper, and some f'king packing peanuts. I tried contacting Amazon through their A-Z guarantee program, but they say I have to wait some obscene number of days (14 days + expedited shipping time of 6 days) so, another 3 weeks basically - and I have to try and contact/resolve with the seller. I highly doubt the seller "forgot" to put the computer in the box and mistakenly shipped me about 1kg of blank paper instead. The seller also insured it for some ridiculous amount, paying $40 for shipping when I only paid $10 or so, so I'm sure they can try and claim it against USPS or something like that. I'm totally furious, and probably not thinking too clearly, and so I'm not really sure how to proceed. I could always call American Express and file a chargeback, but one stipulation of the A-Z program is that you cannot have filed a chargeback... and mostly, I'm concerned that it's just going to be my word against his/hers. Right now, all I have is a $1.1k ream of paper. Anyone have an experience or suggestions?