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Carrier Anyone Else Experiencing Issues w/Apple Services on AT&T?

T

TBONE72

macrumors regular
Original poster
Sep 25, 2007
188
11
This started happening today and I can reproduce this behavior on my family's and friend's iPhones.

The issue: when on AT&T cellular I can't seem to use some Apple services - Find My Friends, Apple Music, & Siri. As soon as I am on WiFi it works. I am in the Minneapolis/St. Paul MN area. Anyone else experiencing the same?
 
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I am having the same issue. Maps on my iPad and my wife's and daughters iPhones will not work. Also on my phone which I updated yesterday, the new music app will not stream.
 
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All apps and services work for me. The only issue that I have with AT&T is when I enable HD Voice, my number displays as unavailable on caller id.
 
TBONE72 said:
This started happening today and I can reproduce this behavior on my family's and friend's iPhones.

The issue: when on AT&T cellular I can't seem to use some Apple services - Find My Friends, Apple Music, & Siri. As soon as I am on WiFi it works. I am in the Minneapolis/St. Paul MN area. Anyone else experiencing the same?
Click to expand...

I had the exact same problem. I called AT&T after I got home this afternoon. They claimed that Apple was experiencing an outage. But, they went ahead and did something on their end. I had to shut off my phone and turn it back on. I still had sporadic problems with the services you mentioned and consistently got the "you are not connected to the internet" message unless I was on wi fi. I just tried it with wi fi off. It works but there is a discernible delay. I'll try tomorrow and see if there is any improvement.

Update 7/6:
Apple suggested replacing the sim card. Just replaced it. Will see if that makes a difference.
 
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My wife and I traveled from West Virginia to the Apple Store in Lexington, KY today to buy her an Apple Watch for her birthday. Both of our AT&T iPhones (hers a 6, mine a 6+) could not get Apple Maps to work properly and I had issues accessing iCloud to backup my phone (which was necessary as the camera on my 6+ suddenly decided to stop working while in the Apple Store. They replaced the camera and I'm incredibly lucky it actually happened in store as its a 2.5 hour drive). I also had issues with Apple Music in getting music to stream properly. The problem has persisted through both states and still not working properly.
 
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TBONE72 said:
It seems that things are working this morning. Yes?
Click to expand...

Yes, what ever was going on yesterday seems to be gone today. From the accounts I've read online . . . it's crazy how no one (AT&T or Apple) seemed to be willing to take responsibility for this problem.

Update 7/2/15
The problem is still there but sporadic. It seems to clear up if I turn my phone off then back on again. This makes sense because the last rep said something about the phone, maybe, getting stuck on a cell tower. Restarting the phone makes it do a "tower search" again, I think. In any case I will call AT&T again.
 
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webbuzz said:
All apps and services work for me. The only issue that I have with AT&T is when I enable HD Voice, my number displays as unavailable on caller id.
Click to expand...
How do you exactly enable HD voice?
I'm on AT&T with 8.4 and latest carrier update. I don't see that option anywhere in my settings.
 
TBONE72 said:
This started happening today and I can reproduce this behavior on my family's and friend's iPhones.

The issue: when on AT&T cellular I can't seem to use some Apple services - Find My Friends, Apple Music, & Siri. As soon as I am on WiFi it works. I am in the Minneapolis/St. Paul MN area. Anyone else experiencing the same?
Click to expand...

Yep, same here!
 
Instapez said:
How do you exactly enable HD voice?
I'm on AT&T with 8.4 and latest carrier update. I don't see that option anywhere in my settings.
Click to expand...
Settings > Cellular > Enable LTE > Select Voice & Data

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