Anyone else face an order screw up?

Discussion in 'iPhone' started by ct2k7, Oct 7, 2011.

  1. ct2k7 macrumors 603

    ct2k7

    Joined:
    Aug 29, 2008
    Location:
    London or Florida
    #1
    I woke up specifically to pre-order, knowing the predicament if I did not pre-order early enough. Unfortunately, there was an error with the order and two orders were made. I promptly cancelled an order and left the other active. By this stage, the active order was being processed.

    After a few hours and the order status system being intermittent, I find that my only active order had been cancelled, not by myself but by Apple. I immediately contacted Apple to understand the situation and was informed that whilst the agent was not aware of why it was cancelled, I should contact my bank to see if there was a security block. I did and confirmed that there was no security block and that Apple was cleared the full amount given that I paid via debit card. After calling Apple again, The agent couldn't understand the issue and offered to contact his supervisor. He did so and promptly returned back to me but could offer no satisfactory answer to the cancellation. What was worse was that he confirmed that Apple retained the hold on the £600 ($933) and it would be returned to be within the next 1-2 business days, so next week at time of writing,

    I settled for repurchasing with a new card. Consequently, I now face. 1-2 week lead time before the product is shipped out to me.

    I find this situation completely unacceptable and the experience has been far less than something I had hoped for.
     
  2. ct2k7 thread starter macrumors 603

    ct2k7

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    Aug 29, 2008
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    #2
    I still haven't gotten an email from Apple explaining this, I explicitly requested one.
     
  3. Rafterman macrumors 68000

    Joined:
    Apr 23, 2010
    #3
    Reports from the last iPhone launch of mysteriously cancelled orders is nothing new. A lot of people reported it for the iPhone 4.
     
  4. ct2k7 thread starter macrumors 603

    ct2k7

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    #4
    I did ask specifically for an email explaining this - I was assured that this was going to be sent, by supervisor Gilbert.
     
  5. ct2k7 thread starter macrumors 603

    ct2k7

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    #5
    Actually, I believe that these were AT&T not Apple orders.
     
  6. DoFoT9 macrumors P6

    DoFoT9

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    Singapore
    #6
    i have a feeling apple bit off more then they can chew :(
     
  7. sulpfiction macrumors 68030

    sulpfiction

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    Aug 16, 2011
    Location:
    Philadelphia Area
    #7
    Canceled orders were more from apple then at&t with ip4
     
  8. ct2k7 thread starter macrumors 603

    ct2k7

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    #8
    Were they EMEA customers as well? Did authorisation occur?
     
  9. ct2k7 thread starter macrumors 603

    ct2k7

    Joined:
    Aug 29, 2008
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    #9
    Apple canceled the re-order I made.

    :( At this rate, I don't think I'm going to get an iPhone this October.
     
  10. ct2k7 thread starter macrumors 603

    ct2k7

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    Aug 29, 2008
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    London or Florida
  11. Deako macrumors 6502

    Joined:
    Jun 10, 2010
    Location:
    United Kingdom
    #11
    Is there not any chance you can get in a queue at an Apple store Friday?
     
  12. ct2k7 thread starter macrumors 603

    ct2k7

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    #12
    The nearest one to me is Southampton. People are already queuing up and I have the swing shift on Friday: 4AM to 4PM :/
     
  13. Deako macrumors 6502

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    Jun 10, 2010
    Location:
    United Kingdom
    #13
    Get there later on the evening after work and they may still have stock.
     
  14. ct2k7 thread starter macrumors 603

    ct2k7

    Joined:
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    Location:
    London or Florida
    #14
    I'll try to: it's an hour away from work
     

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