anyone else get this email about your iphone 4 canceling?

[soundwarp]

Dear Apple Store Customer,

As we advised in our last communication to you, your recent order for an iPhone 4 was canceled.

We were unable to complete your order due to an issue with your AT&T account status. Please contact AT&T at 800-331-0500 or visit www.att.com/wireless to resolve this issue. You can check your current AT&T account status and eligibility here.

Once this issue is resolved, you can place a new order. When you have completed your order, please email us at applestoreinfo@apple.com with both your previous Web Order Number and your new Web Order Number and we will ensure every effort is made to expedite your shipment.

We would like to apologize for any inconvenience this issue has caused.

For the most up-to-date information on your order, please visit Apple Order Status.

Sincerely,
The Apple Store Team

thoughts?

 

[RKilbane20]

Yeah check any gadget site.

 

[soundwarp]

yeah and i searched. this emails about compensation for them canceling

 

[soundwarp]

put the part i was talking about in bold

 

[LocoMoco]

Verify if your account is paid up to date. And your eligibility is correct. AT&T will not let you upgrade if your account is past due. I'm assuming. Your payment may have just become due between the time your order was placed and the time of verification with AT&T by apple.


Order your phone again at apple.com. Email them with your new order number and your old order number (the one they cancelled) to the email they provided. According to them they will do what's possible to get your order back in line for this wave of shipment.

That's what I am reading anyway. But I could be way off.

Good luck!


I would copy/past the email they sent you just to be safe.

 

[Telecacher]

Is your billing past due? Past due accounts are not eligible to upgrade.