Anyone else get this message when dialing *639#

Discussion in 'iPhone' started by saccento, Jun 13, 2010.

  1. saccento macrumors 6502a

    saccento

    Joined:
    Jun 30, 2008
    Location:
    New Jersey
    #1
    "A full discount on a standard handset or iPhone upgrade is not available at this time but you may qualify on xx/xx/2010. We can offer you a discounted iPhone upgrade at a higher price with a 2-year commitment and an $18 upgrade fee."

    just wondering why I get that and not..


    ""As a valued customer, we can offer you an upgrade with a new 2 year commitment and an $18 upgrade fee"



    Am I not valued enough? Is this because the system doesn't know about the early upgrades for customers with upgrades in 2010 yet? I understand the difference between all the different upgrades just wondering if anyone else get this Thx!
     
  2. mbsaeger macrumors 6502

    mbsaeger

    Joined:
    Jun 18, 2009
  3. j3yq macrumors 6502

    j3yq

    Joined:
    Dec 16, 2007
    Location:
    Iowa
    #3
    I'd say call or check online, seems like you should be able to get one.
     
  4. j3yq macrumors 6502

    j3yq

    Joined:
    Dec 16, 2007
    Location:
    Iowa
    #4
    Yea but it also says he can upgrade in 2010
     
  5. saccento thread starter macrumors 6502a

    saccento

    Joined:
    Jun 30, 2008
    Location:
    New Jersey
    #5
    I don't believe so, because customers with upgrades in 2010 get the 199/299 pricing.
     
  6. mbsaeger macrumors 6502

    mbsaeger

    Joined:
    Jun 18, 2009
    #6
    Just saw that. My accounts' eligibilities' have been changing all day, they seem to be back to normal now though...
     
  7. optophobia macrumors 6502a

    optophobia

    Joined:
    Oct 26, 2007
    Location:
    Hudson MA
    #7
    Well.

    What date did you buy your 3G ?
    How much is your regular monthly bill approx ?

    These are both determining factors.

    On a side note, I have two phones on y account and one is eligible for full upgrade, and one is eligible for discounted upgrade.... That is confusing me.
     
  8. saccento thread starter macrumors 6502a

    saccento

    Joined:
    Jun 30, 2008
    Location:
    New Jersey
    #8
    Bought my 3G and opened my AT&T account in Nov 08
    With my FAN discount 82 a month
     
  9. goobot macrumors 603

    goobot

    Joined:
    Jun 26, 2009
    Location:
    long island NY
    #9
    did you get any different phone since then or put your sim in a diff phone
     
  10. optophobia macrumors 6502a

    optophobia

    Joined:
    Oct 26, 2007
    Location:
    Hudson MA
    #10
    From that info sounds like it is a mistake. Try again in a couple of days, or maybe try just calling.
     
  11. youngplaya0228 macrumors regular

    Joined:
    Jan 16, 2008
    Location:
    Texas
    #11
    I have the same exact message (says 10/07/2010). Bought it May 2009, but switched over to another phone the week before the Keynote (3G broke), and switched back a few days after the Keynote. The guys at corporate said that they'll charge me the $199 since it still lies in 2010 and had my iPhone activated at the time. Hoping that they honor that when i pre-order the 4 tuesday.

    Edit: also pay $105 a month, on time, and seeing as how people who bought phones in December seems to be eligible, we should definitely be.
     
  12. Built macrumors 68020

    Joined:
    Oct 3, 2007
    Location:
    Los Angeles
    #12
    You should definitely call them. I got my 3G in December 08...and also have a FAN account and I get the "upgrade with 2 yr commitment and waive the $18 upgrade fee."

    Good luck. :)
     
  13. saccento thread starter macrumors 6502a

    saccento

    Joined:
    Jun 30, 2008
    Location:
    New Jersey
    #13
    Yeah I did, I'm using an old Nokia phone. I actually put my sim in an iPhone the other day and tried *639# and got the same message. I called AT&T tonight and the guy had no idea about the early upgrades (wasn't suprised) but he said the phone on my account was the iPhone and I still have the data plan.
     
  14. saccento thread starter macrumors 6502a

    saccento

    Joined:
    Jun 30, 2008
    Location:
    New Jersey
    #14
    I tried calling the ATT rep didn't know anything. They're clueless. I'll try calling again today
     
  15. jordonez1372 macrumors newbie

    Joined:
    Dec 22, 2008
    Location:
    Jacksonville
    #15
    As a valued customer, we can offer you an upgrade with a new 2-yr commitment and waive the $18 upgrade fee.
     
  16. Geckotek macrumors G3

    Geckotek

    Joined:
    Jul 22, 2008
    Location:
    NYC
    #16
    What pricing do you get on the 3Gs when you login and check your upgrade?
     
  17. saccento thread starter macrumors 6502a

    saccento

    Joined:
    Jun 30, 2008
    Location:
    New Jersey
    #17
    $399 for the 32gig, but you can't go by that because that's not included for the early upgrade
     
  18. Geckotek macrumors G3

    Geckotek

    Joined:
    Jul 22, 2008
    Location:
    NYC
    #18
    It's all you have to go by at this point.
     
  19. saccento thread starter macrumors 6502a

    saccento

    Joined:
    Jun 30, 2008
    Location:
    New Jersey
    #19
    yeah just got off the phone with AT&T and they said I should be set to get the best iPhone pricing, although she was sorta clueless. I've learned through this whole debacle that AT&T do not tell their customer services reps anything.
     
  20. bbotte macrumors 65816

    bbotte

    Joined:
    Feb 11, 2008
    Location:
    USA
    #20
    Try being in my shoes, ATT shows my purchase date of my 3GS iPhone on August 30 2009. My upgrade date is 1/31/2011. They can't tell me why my upgrade date is 5 months later than my purchase. And yes my 3GS is my primary line, so it should be 12 months. I have a family plan with two phones and a bill over $150 a month. Makes no sense.

    I am just going to add a line and get the phone and my Mom is going to get my old 3G (new line), and my wife will get the 3GS(my current) and I will use the iPhone4. I was told ATT will give me new sims.
     
  21. dojoman macrumors 65816

    Joined:
    Apr 8, 2010
    #21
    It looks like I'm gonna have to skip iPhone 4, not even eligible to upgrade with 399/499. No way I'm gonna pay full price. iPhone 5 is already in development, with full res front camera and touch sensitive backside, not sure how that would be used.
     
  22. Geckotek macrumors G3

    Geckotek

    Joined:
    Jul 22, 2008
    Location:
    NYC
    #22
    LOL>....source?
     
  23. Roy Hobbs macrumors 68000

    Roy Hobbs

    Joined:
    Apr 29, 2005
    #23
    Source?? Common sense.
    Of course the iPhone 5 is in devleopment
     
  24. iphone1105 macrumors 68020

    iphone1105

    Joined:
    Oct 8, 2009
    #24
    LOL, where have you seen this mystery device....lol. Dude, I'm just as bummed as you, you can't get the phone, but don't go just pulling iPhone 5 specs out of thin air, iPhone 4 can't even be pre-rdered yet....jeez dude
     
  25. iphone1105 macrumors 68020

    iphone1105

    Joined:
    Oct 8, 2009
    #25
    Yeah, all future products, are in dev. The dude started giving specs and features to iPhone 5, we barley know them for iPhone 4 and he's giving us specs and multitouch features, we barely know iPhone 4 yet and dudes giving iPhone 5 info, come on now!
     

Share This Page